Re: [Arsperl-users] Function to Close a ticket

[Richard H. <ric...@ho...>]

All you need to do is call ars_MergeEntry and change the Status field to th=
e value representing 'Closed'. E.g. you would write:
=20
my $response =3D ars_MergeEntry(
     $ctrl,
     $schema,
     1028,
     1,
     $ticket_number,
     $status_field_id,
     N
);
=20
where N is the numeric value corresponding to "Closed" (BTW, the above assu=
mes that 1 is the field-id of the "ticket number" field).
=20
Cheers,
=20
Richard.
=20



> Date: Mon, 12 Nov 2007 14:37:34 -0500> From: ra...@co...> To: arsperl-=
us...@ar...> Subject: [Arsperl-users] Function to Close a ticket> > H=
i: is there a function in ARS Perl that can be used to update the > Status =
to Closed in the help desk?> > Thanks> > ----------------------------------=
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