Re: [Arsperl-users] Function to Close a ticket

[Carey M. B. <bla...@gm...>]

Yep.
ars_SetEntry

Basic sketch of the program would need to do at least these things..

1) login to ARS
2) Have (be supplied) or find the Entry ID(Request ID, record ID,
field 1 value) for the record of interest
3) call the ars_SetEntry function to update any/all fields that need
to be changed.
4) logout

In sort that should get the job done.

I think part #3 should be something like....

$r = ars_SetEntry($ctrl, $schema, $entryid, 0, 7, 5);

Assuming your 'Status' field is Field id 7 and your "Closed" value is value 5.

HTH.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.



On Nov 12, 2007 2:37 PM, Ravi <ra...@co...> wrote:
> Hi: is there a function in ARS Perl that can be used to update the
> Status to Closed in the help desk?
>
> Thanks