[Arsperl-users] Issue with Run Process Filter Action

[simon i. <ive...@ho...>]

We have an integration between two Remedy instances using an ARSperl script=
 (Version 1.85). =20
=20
We also have an integration between BMC Patrol and Remedy.  When Patrol log=
s a call in Remedy it fires a particular filter but the Run Process action =
that calls the script is not firing.  I know the filter is firing but the R=
un Process action is not.  When a case is logged manually the Run Process f=
ires but not when Patrol logs a case.
=20
Has anyone experienced this behavior. =20
RegardsSimon Ivers
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