Re: [Arsperl-users] how to get list of users connected to Remedy

[Vaughan, M. <Mar...@ca...>]

Are you logging in using an Admin account?
Have you compared the output with that found using the Admin tool?
How about the data returned from the driver tool that comes with the
API?
The driver tool should output the same results as your script.
If the Admin tool matches the driver tool and neither matches the output
of your script, what is the output?

Are you only getting yourself in the response?  If so and you are using
'2' as your second argument, then it sounds as if you're using a
non-Admin account.

Barring all this, please provide output from the Admin tool
(File->Licenses->Manage User Licenses), driver tool (init, log (use same
login as your script), ssp (if you need to specify a particular port),
glu (select 2 for UserListType)), and your @hashactiveusers list (x
\@hashactiveusers).

HTH,
Mark Vaughan
TTS Development
Comcast Cable Corporation
720.268.8591
-----Original Message-----
From: ars...@ar...
[mailto:ars...@ar...] On Behalf Of STAN HOLODNAK,
BLOOMBERG/ 731 LEXIN
Sent: Thursday, September 06, 2007 2:00 PM
To: ars...@ar...
Subject: Re: [Arsperl-users] how to get list of users connected to Remed

Mark thank you for replying. I use  my @hashactiveusers =3D
ars_GetListUser
($ars_ctrl, 2);
My ARS(Solaris/INformix) is 6.3 patch 22, ARSPerl version  1.83 lives on
the=20
other machine on Linux. I guess API is installed on the same machine as
ARSPerl=20
but I can't find it.
----- Original Message -----
From: Mark Vaughan <ars...@ar...>
To: ars...@ar...
At:  9/05 18:05:12

Stan,
What versions of ARSperl, API, & ARS?

Are you specifying a '2' (for currently attached users) as the second
parameter?

The list you get should be the same as what is displayed using the Admin
tool.

HTH,
Mark Vaughan
TTS Development
Comcast Cable Corporation
720.268.8591
-----Original Message-----
From: ars...@ar...
[mailto:ars...@ar...] On Behalf Of STAN HOLODNAK,
BLOOMBERG/ 731 LEXIN
Sent: Wednesday, September 05, 2007 2:31 PM
To: ARS...@AR...
Subject: [Arsperl-users] how to get list of users connected to Remedy

Hello everyone, I am trying to get list of people connected to Remedy
through=20
User tool or Web. GetListUser doesn't work properly. It returns list
that=20
doesn't include all people connected. Is there a better way? Thank you.

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