Re: [Arsperl-users] HELP! How to make a Remedy incident management ticket - why does it fail?

[<jar...@gm...>]

If you'r using Change mgmt in ITSM7 I do not recomend to fetch field
tables. The Change mgmt form contain more than 1200 fields, so  it
takes forever to fetch them.

Use the CHG:Change_Interface form, or even better, use the fieldid.

--
Jarl


On 7/17/07, Jeff Murphy <jcm...@je...> wrote:
> Van De Kerk, David - PHX wrote:
> >
> >
>
> >
> > The code I am trying to use is:
> >
> > my $schema = "Incident Management";
> >
>
> $f = ars_GetFieldTable($c, $schema);
>
> > $entry_id = ars_CreateEntry($c,
> > $schema,
> > $f{'Notification Text'}, "Demo notification Text create ticket from Perl",
> > $f{'Incident Description'}, "Demo description of Perl item",
> > $f{'Category'},"Applications",
> > $f{'Type'}, "Interface",
> > $f{'Affected Item +'}, "Claims Backend Processing",
> > $f{'Assignee Group +'}, "CHWE-Integration Svs EDI",
> > $f{'Account Affected +'}, "Catholic Healthcare West",
> > $f{'Customer Name +'}, "David van De Kerk",
> >  $f{'Source'}, "Phone"
> > )
> >                   ||
> >
>
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