[Arsperl-users] HELP! How to make a Remedy incident management ticket - why does it fail?

[Van De K. D. - P. <DVa...@ch...>]

Oh ARSPerl gurus,

I humbly beseech your collective wisdom.  I am but a neophyte.

Windows XP.
I just got the latest ARSPerl yesterday.
Active State Perl 5.8.4

I know the connection is good.  I can query tickets just fine.  I just can't
create one.  I know the fields exist in a valid Incident Management ticket
but I am not sure if they are the right ones.

Also, does anyone know what the forms with the plusses or '+' mean?  Should
I be using them, or no plusses or what?

The error I get is:

[ERROR] Field does not exist on current form () (ARERR #314) at
C:\tmp\remedy\trial\make_ticket2.pl line 26.

The code I am trying to use is:

my $schema = "Incident Management";

$entry_id = ars_CreateEntry($c,
$schema,
$f{'Notification Text'}, "Demo notification Text create ticket from Perl",
$f{'Incident Description'}, "Demo description of Perl item",
$f{'Category'},"Applications",
$f{'Type'}, "Interface",
$f{'Affected Item +'}, "Claims Backend Processing",
$f{'Assignee Group +'}, "CHWE-Integration Svs EDI",
$f{'Account Affected +'}, "Catholic Healthcare West",
$f{'Customer Name +'}, "David van De Kerk",
 $f{'Source'}, "Phone"
)
                  ||
            die $ars_errstr;

Dave van De Kerk
602-307-2447