Re: [Arsperl-users] change status and write on diary

[Thilo S. <thi...@ap...>]

The ars_SetEntry call should rather look like this:

ars_SetEntry($c, "Form Name", $entryId, 0, $t{'Status'}, "Closed", ...

The "0" after $entryId is the "getTime" parameter. If it has a nonzero 
value, it can be used to prevent the change if the entry has been 
changed by another user after the "getTime" (seconds after Jan 1 1970).

Regards,
Thilo


Paizo wrote:
> thanks for your anwers.
> I still don't understand how you choose a specific trouble ticket, you 
> just call getfieldtable by passing a form name and change the status and 
> the diary by ars_setentry but of which ticket?!
> 
> 
> 2007/5/15, Jeff Murphy <jcm...@je... 
> <mailto:jcm...@je...>>:
> 
>     Paizo wrote:
>      > Hi Listeners,
>      >
>      > I would like to know how to modify a trouble ticket, for example
>     change
>      > its status and write some lines on the diary field of the note. I
>     didn't
>      > find examples about this, can you give some hints please?
>      >
> 
>     Off the top of my head..
> 
>     $c = ars_Login(server, user, pass);
>     %t = ars_GetFieldTable($c, "Form Name");
>     ars_SetEntry($c, "Form Name", $t{'Status'}, "Closed",
>                     $t{'Diary'}, "All fixed!")
>         || die $ars_errstr;
> 
>     ars_Logoff($c);
> 
> 
> 
> 
>     something fairly close to that. Combine the above with the
>     documentation, and you should be on your way!
> 
> 
>     jeff
> 
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