Re: [Arsperl-users] change status and write on diary

[Paizo <pai...@gm...>]

thanks for your anwers.
I still don't understand how you choose a specific trouble ticket, you just
call getfieldtable by passing a form name and change the status and the
diary by ars_setentry but of which ticket?!


2007/5/15, Jeff Murphy <jcm...@je...>:
>
> Paizo wrote:
> > Hi Listeners,
> >
> > I would like to know how to modify a trouble ticket, for example change
> > its status and write some lines on the diary field of the note. I didn't
> > find examples about this, can you give some hints please?
> >
>
> Off the top of my head..
>
> $c = ars_Login(server, user, pass);
> %t = ars_GetFieldTable($c, "Form Name");
> ars_SetEntry($c, "Form Name", $t{'Status'}, "Closed",
>                 $t{'Diary'}, "All fixed!")
>     || die $ars_errstr;
>
> ars_Logoff($c);
>
>
>
>
> something fairly close to that. Combine the above with the
> documentation, and you should be on your way!
>
>
> jeff
>
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