Re: [Arsperl-users] Perl APIs to access Remedy

[Parasam, D. <dee...@am...>]

Thanks, I could run Dumpp_Users.pl using the test server =
(remedy-test.integ.amazon.com).

Now, I'm facing another problem.  How do I know the form name which has =
to be passed while calling openForm (<form_name>).  I need to run =
queries on this form, which apparently does not have a name?  The form =
is here - http://remedy.amazon.com/tt/client-hpd.mpl

Thanks, in anticipation.
- Deepak

-----Original Message-----
From: ars...@ar... =
[mailto:ars...@ar...] On Behalf Of Jeff Murphy
Sent: Wednesday, March 14, 2007 7:09 PM
To: ARSperl User Discussion
Subject: Re: [Arsperl-users] Perl APIs to access Remedy

On Wed, 2007-03-14 at 18:52 +0530, Parasam, Deepak wrote:
>=20
> Hi all,
>       I just downloaded the ARSperl-1.90.   When I run 'perl
> Makefile.pl', it is asking me for the server name, username, and=20
> password.  Can someone let me know how to get a username/password, and =

> how to know the list of valid servers?

The server, username and password is used for "make test" to load some =
objects into the server and run tests against. It's an optional step =
that hasn't always worked in the past. You should run it against a test =
AR server only and not a production server. So the answer to your =
question is to setup a demo server and specify that as the server. The =
default username/password for connecting to the Demo server is in the AR =
system install documentation.


>=20
>       Further, my intention was to use ARSperl to access Remedy
> (http://remedy.amazon.com) and query it based on Category/type/item,=20
> severity of tickets etc.,.  Can you point me to some resources where i =

> can find some examples for this?

Look in the example/ directory. Also refer to the doc. You'll probably =
do something like

$c =3D new ARS(server, user, pass)
$f =3D $c->openForm('Your Form Name');
@e =3D $f->query(qq{'Category' =3D "Apples" AND 'Status' =3D "Open"}); =
foreach (@e) {
	($type, $item) =3D $f->get(-entry =3D> $_, -fields =3D> ['Type',
                                                           'Item']); }

There are other ways do to it, but that's probably the shortest example.




>        I checked the /examples which came along with the distribution, =

> in vain.  Also, i checked the documentation on=20
> http://arsperl.org/manual/toc.html, but could not find what I needed.

The doc doesn't have a 'howto', but the AR C API guide, available from =
Remedy, may have a short tutorial. The perl API mimics, in many =
respects, the C API.

jeff


>=20
>        Any Help ?!
>=20
> Thanks,
> Deepak
>=20
>=20
>=20
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