Re: [Arsperl-users] Problem with ars_setEntry

[Thilo S. <thi...@ap...>]

You have to use the field ID of "T_Status".
Moreover, T_Status is probably a selection field (radio button or 
dropdown list), and you have to use the numerical value of "work in 
progress", e.g.

ars_SetEntry($c, $schema, $entry, 0, 536870915, 2 )


Regards,
Thilo Stapff


Christopher Rogall schrieb:
> Hi
> 
> Running Perl 5.8.8, Remedy 6.3 API, ARSPerl 1.84.
> 
> I can´t change fields. For example:
> 
> I open a ticket and read all information. The Status is "assigned" and I will change it to "Work in progress". How can I do this?
> 
> ars_SetEntry($c, $schema, $entry, 0, "T_Status", "work in progress")|| die "ars_SetEntry(User): $ars_errstr";
> 
> This is incorrect. ARERR #314
> 
> Please, can anyone help me?
> 
> Thx Chris