Re: [Arsperl-users] segfault with ArsPerl 1.85

[Michiel B. <mic...@gm...>]

Hi Barbara,

I guess the problem is in the fact that you should compile ARSPerl against
the Remedy 6.3 libs. You can use ARSPerl to connect to pre-6.3 servers
without any problems, but you should use the 6.3 libs to compile it with.
You can find these in the API directory of the server. You do not need to
install the 6.3 server, just unzip the file and copy the api directory.

Kind regards,

Michiel

On 11/28/06, Barbara Jensen <bl...@cm...> wrote:
>
> I'm running ArsPerl 1.85, compiled against 5.1.2 Remedy lib.
>
> I can build a connection object, but if I try to open a form, I get
> ARERR #149.  If I just connect and exit, it segfaults on exit.
>
> Here is my script and output:
>
> -----------
> #!/usr/local/bin/perl5
> #
>
> use ARS;
> $server = 'remedy1.andrew.cmu.edu';
> $userid = 'blk';
> $passwd = 'remedy';
>
> ## get connection
> my $connection =
>   new ARS (
>            -server   => $server,
>            -username => $userid,
>            -password => $passwd,
>            -catch => undef,
>            -ctrl => undef,
>            -debug => 1
>           );
>
> die("Unable to connect to server\n")
>   unless ($connection);
>
> $connection->print() if $connection;
>
> print "got connection\n";
> #exit;
>
> ## open form
> my $FormName = "HPD:HelpDesk";
> my $form = $connection->openForm(
>                                  -form => $FormName,
>                                  -vui => undef
>                                 );
>
> print "got form\n";
> exit;
>
> -----------
>
> % ./arsconnect
> new connection object: (remedy1.andrew.cmu.edu, blk, remedy)
> connection object details:
>         cacheId       = ARControlStructPtr=SCALAR(0x8413bc8)
>         operationTime = Wed Dec 31 19:00:00 1969
>         user          =
>         password      =
>         server        =
>         lang          =
> got connection
> [ERROR] Cannot open catalog; Message number = 149 () (ARERR #149)
>
> TRACEBACK:
>
> exception generated at
>
> /usr/local/lib/perl5/site_perl/5.8.6/i686-linux-thread-multi-64int-ld/ARSOOform.pm
> line 47
>         ARS::form::new('ARS::form', '-form', 'HPD:HelpDesk', '-vui',
> 'undef', '-connection', 'ARS=HASH(0x8413b48)') called at
>
> /usr/local/lib/perl5/site_perl/5.8.6/i686-linux-thread-multi-64int-ld/ARSOOsup.pm
> line 138
>         ARS::openForm('ARS=HASH(0x8413b48)', '-form', 'HPD:HelpDesk',
> '-vui', 'undef') called at ./arsconnect line 30
>
> destroying connection object: ars_Logoff called.
> Segmentation fault
> %
>
> Any ideas on how to debug this?
>
> Thanks,
> barbara
>
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