RE: [Arsperl-users] ars_CreateEntry crashing perl

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Very strange problem indeed. I installed ActiveState build 809 and the 1.84
binary (on Windows XP and with a really old version of HPD:HelpDesk), but
could not reproduce the problem.

One thing that caught my eye: the fields "Priority", "Source" and "Case
Type" are of data type enum, so the value should be submitted as an integer,
e.g. "$f{'Priority'} => 0" or whatever the corresponding value for "Low" is.
I don't really expect this to solve the problem but it might be worth a try.

I'd try also to eliminate the ars_GetFieldTable call, if only to isolate the
error.    

Thilo

-----Original Message-----
From: Sam Vanderhyden [mailto:sa...@si...] 
Sent: Monday, September 26, 2005 11:48 PM
To: ars...@ar...
Subject: Re: [Arsperl-users] ars_CreateEntry crashing perl

I just tried undefing all my vars in between calls, and it still 
crashes. I also tried logging off (using ars_Logoff($c) ) and then 
logging in again in between calls and that still crashes on the third 
call.

-Sam.

On Sep 26, 2005, at 2:31 PM, Matt.Reinfeldt wrote:

> The only other thing is have you tried 'undef'ing your variables 
> before the 2nd, 3rd, etc createEntry calls?
>
> undef $id;
> undef %f;
>
> etc...
>
> Matt Reinfeldt
> Senior Production Support Specialist
> Entuition Inc.
> Phone: 608-848-9071
> Cell#: 920.791.0083
> Email: mat...@en...
>
>
> -----Original Message-----
> From: ars...@ar... 
> [mailto:ars...@ar...] On Behalf Of Sam Vanderhyden
> Sent: Monday, September 26, 2005 4:27 PM
> To: ars...@ar...
> Subject: Re: [Arsperl-users] ars_CreateEntry crashing perl
>
> Matt,
> I've tried using for and while loops. perl.exe crashes on the third 
> call to ars_createEntry in both cases.
>
> Thanks for the help.
> -Sam.
>
> On Sep 26, 2005, at 2:15 PM, Matt.Reinfeldt wrote:
>
>> Sam,
>>
>> Have you tried encapsulating each createEntry call in a while loop?
>>
>> Something like:
>>
>> my $cnt = 0;
>> while ($cnt <= 1) {
>> 	... your create entry code here
>> 	$cnt += 1;
>> }
>>
>> I use that methodology and create thousands of tickets successfully.
> I
>> don't know why one way would work over the other... further testing 
>> would be needed to track that down.
>>
>> Let us know if that works for you.
>>
>> Matt Reinfeldt
>> Senior Production Support Specialist
>> Entuition Inc.
>> Phone: 608-848-9071
>> Cell#: 920.791.0083
>> Email: mat...@en...
>>
>> -----Original Message-----
>> From: ars...@ar... 
>> [mailto:ars...@ar...] On Behalf Of Sam Vanderhyden
>> Sent: Monday, September 26, 2005 3:47 PM
>> To: ars...@ar...
>> Subject: Re: [Arsperl-users] ars_CreateEntry crashing perl
>>
>> $ars_errstr contains the following after the second call: [OK]  
>> (Support-Software has been notified of the assignment.) (ARERR
>> #42108)
>> %ars_errhash has only one entry:
>> 	numItems -> 1
>> 	messagenum -> 42108
>> 	messageType -> 0
>> 	messageText -> (Support-Software has been notified of the
>> assignment.)
>>
>> Other things I've been trying:
>> I uninstalled the ARSystem server from my dev machine and installed 
>> only Remedy User. I then ran the original script and it worked fine 
>> connecting to a remote ARSystem and creating two tickets. I thought 
>> that the problem was with the local ARSystem server, but then I tried 
>> creating more than two tickets in the script, and it crashed perl 
>> with the same message on the attempt to create the third ticket (the 
>> third ticket was not created).
>>
>> -Sam.
>>
>>
>> On Sep 26, 2005, at 12:09 PM, Mark Vaughan wrote:
>>
>>> Sam,
>>> Do you receive any values in $ars_errstr and %ars_errhash?
>>>
>>> Mark Vaughan
>>>
>>> Programmer III
>>>
>>>
>>>
>>> Direct: +1 303 802 2426
>>>
>>> Cell: +1 303 601 4434
>>>
>>> Fax: +1 303 802 1420
>>>
>>> mar...@ev...
>>>
>>> Evolving Systems, Inc.
>>>
>>> 9777 Pyramid Court, Suite 100, Englewood, CO USA 80112
>>>
>>> www.evolving.com
>>>
>>>
>>> -----Original Message-----
>>> From: ars...@ar... 
>>> [mailto:ars...@ar...] On Behalf Of Sam 
>>> Vanderhyden
>>> Sent: Thursday, September 22, 2005 6:43 PM
>>> To: ars...@ar...
>>> Subject: [Arsperl-users] ars_CreateEntry crashing perl
>>>
>>> I am using activestate perl 5.8.3 build 809 on Windows 2k, with 
>>> ARSystem 6.03.00. I have installed ARSPerl-1.84 windows binary 
>>> distribution available on the site. I am trying to insert multiple 
>>> entries into a form in using the following code:
>>>
>>> my $c = ars_Login("ohio", "Demo", "", undef, undef, 6777, 0); %f = 
>>> ars_GetFieldTable($c, "HPD:HelpDesk"); my $id = ars_CreateEntry($c, 
>>> "HPD:HelpDesk",
>>> 	$f{'Summary'}, "Perl Test ticket #1",	
>>> 	$f{'Description'}, "his is the description",
>>> 	$f{'Category'},"Software",
>>> 	$f{'Type'}, "Other",
>>>           $f{'Item'}, "Drivers",
>>>           $f{'Case Type'}, "Incident",
>>>           $f{'Priority'}, "Low",
>>>           $f{'Requester Login Name+'}, "Demo",
>>>           $f{'Requester Name+'}, "Demo",
>>>           $f{'Source'}, "Phone");
>>>   print "TICKET ID: $id\r\n";
>>>   $id = ars_CreateEntry($c, "HPD:HelpDesk",
>>> 	$f{'Summary'}, "Perl Test ticket #2",
>>> 	$f{'Description'}, "his is the description",
>>>           $f{'Category'},"Software",
>>>           $f{'Type'}, "Other",
>>>           $f{'Item'}, "Drivers",
>>>           $f{'Case Type'}, "Incident",
>>>           $f{'Priority'}, "Low",
>>>           $f{'Requester Login Name+'}, "Demo",
>>>           $f{'Requester Name+'}, "Demo",
>>>           $f{'Source'}, "Phone");
>>>     print "TICKET ID: $id\r\n";
>>>
>>> When I run the above script, I get an application error dialog for 
>>> perl.exe which states "The instruction "0x77fcb861" referenced 
>>> memory at "0x015cd4a0". The memory cannot be "written"." The dialog 
>>> comes up after the two IDs are printed out, and if I use Remedy User 
>>> to view
>> the
>>> tickets, they are indeed created. If I remove the code to create the 
>>> second ticket, the whole thing works fine. Does ARSPerl work under 
>>> activestate perl? Is there something I can do to get around this 
>>> problem? -Sam
>>>
>>>
>>>
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