Re: [Arsperl-users] ars_CreateEntry crashing perl

SourceForge Headquarters 1320 Columbia Street Suite 310 San Diego, CA 92101 +1 (858) 422-6466

I just tried undefing all my vars in between calls, and it still 
crashes. I also tried logging off (using ars_Logoff($c) ) and then 
logging in again in between calls and that still crashes on the third 
call.

-Sam.

On Sep 26, 2005, at 2:31 PM, Matt.Reinfeldt wrote:

> The only other thing is have you tried 'undef'ing your variables before
> the 2nd, 3rd, etc createEntry calls?
>
> undef $id;
> undef %f;
>
> etc...
>
> Matt Reinfeldt
> Senior Production Support Specialist
> Entuition Inc.
> Phone: 608-848-9071
> Cell#: 920.791.0083
> Email: mat...@en...
>
>
> -----Original Message-----
> From: ars...@ar...
> [mailto:ars...@ar...] On Behalf Of Sam Vanderhyden
> Sent: Monday, September 26, 2005 4:27 PM
> To: ars...@ar...
> Subject: Re: [Arsperl-users] ars_CreateEntry crashing perl
>
> Matt,
> I've tried using for and while loops. perl.exe crashes on the third
> call to ars_createEntry in both cases.
>
> Thanks for the help.
> -Sam.
>
> On Sep 26, 2005, at 2:15 PM, Matt.Reinfeldt wrote:
>
>> Sam,
>>
>> Have you tried encapsulating each createEntry call in a while loop?
>>
>> Something like:
>>
>> my $cnt = 0;
>> while ($cnt <= 1) {
>> 	... your create entry code here
>> 	$cnt += 1;
>> }
>>
>> I use that methodology and create thousands of tickets successfully.
> I
>> don't know why one way would work over the other... further testing
>> would be needed to track that down.
>>
>> Let us know if that works for you.
>>
>> Matt Reinfeldt
>> Senior Production Support Specialist
>> Entuition Inc.
>> Phone: 608-848-9071
>> Cell#: 920.791.0083
>> Email: mat...@en...
>>
>> -----Original Message-----
>> From: ars...@ar...
>> [mailto:ars...@ar...] On Behalf Of Sam Vanderhyden
>> Sent: Monday, September 26, 2005 3:47 PM
>> To: ars...@ar...
>> Subject: Re: [Arsperl-users] ars_CreateEntry crashing perl
>>
>> $ars_errstr contains the following after the second call:
>> [OK]  (Support-Software has been notified of the assignment.) (ARERR
>> #42108)
>> %ars_errhash has only one entry:
>> 	numItems -> 1
>> 	messagenum -> 42108
>> 	messageType -> 0
>> 	messageText -> (Support-Software has been notified of the
>> assignment.)
>>
>> Other things I've been trying:
>> I uninstalled the ARSystem server from my dev machine and installed
>> only Remedy User. I then ran the original script and it worked fine
>> connecting to a remote ARSystem and creating two tickets. I thought
>> that the problem was with the local ARSystem server, but then I tried
>> creating more than two tickets in the script, and it crashed perl with
>> the same message on the attempt to create the third ticket (the third
>> ticket was not created).
>>
>> -Sam.
>>
>>
>> On Sep 26, 2005, at 12:09 PM, Mark Vaughan wrote:
>>
>>> Sam,
>>> Do you receive any values in $ars_errstr and %ars_errhash?
>>>
>>> Mark Vaughan
>>>
>>> Programmer III
>>>
>>>
>>>
>>> Direct: +1 303 802 2426
>>>
>>> Cell: +1 303 601 4434
>>>
>>> Fax: +1 303 802 1420
>>>
>>> mar...@ev...
>>>
>>> Evolving Systems, Inc.
>>>
>>> 9777 Pyramid Court, Suite 100, Englewood, CO USA 80112
>>>
>>> www.evolving.com
>>>
>>>
>>> -----Original Message-----
>>> From: ars...@ar...
>>> [mailto:ars...@ar...] On Behalf Of Sam Vanderhyden
>>> Sent: Thursday, September 22, 2005 6:43 PM
>>> To: ars...@ar...
>>> Subject: [Arsperl-users] ars_CreateEntry crashing perl
>>>
>>> I am using activestate perl 5.8.3 build 809 on Windows 2k, with
>>> ARSystem 6.03.00. I have installed ARSPerl-1.84 windows binary
>>> distribution available on the site.
>>> I am trying to insert multiple entries into a form in using the
>>> following code:
>>>
>>> my $c = ars_Login("ohio", "Demo", "", undef, undef, 6777, 0);
>>> %f = ars_GetFieldTable($c, "HPD:HelpDesk");
>>> my $id = ars_CreateEntry($c, "HPD:HelpDesk",
>>> 	$f{'Summary'}, "Perl Test ticket #1",	
>>> 	$f{'Description'}, "his is the description",
>>> 	$f{'Category'},"Software",
>>> 	$f{'Type'}, "Other",
>>>           $f{'Item'}, "Drivers",
>>>           $f{'Case Type'}, "Incident",
>>>           $f{'Priority'}, "Low",
>>>           $f{'Requester Login Name+'}, "Demo",
>>>           $f{'Requester Name+'}, "Demo",
>>>           $f{'Source'}, "Phone");
>>>   print "TICKET ID: $id\r\n";
>>>   $id = ars_CreateEntry($c, "HPD:HelpDesk",
>>> 	$f{'Summary'}, "Perl Test ticket #2",
>>> 	$f{'Description'}, "his is the description",
>>>           $f{'Category'},"Software",
>>>           $f{'Type'}, "Other",
>>>           $f{'Item'}, "Drivers",
>>>           $f{'Case Type'}, "Incident",
>>>           $f{'Priority'}, "Low",
>>>           $f{'Requester Login Name+'}, "Demo",
>>>           $f{'Requester Name+'}, "Demo",
>>>           $f{'Source'}, "Phone");
>>>     print "TICKET ID: $id\r\n";
>>>
>>> When I run the above script, I get an application error dialog for
>>> perl.exe which states "The instruction "0x77fcb861" referenced memory
>>> at "0x015cd4a0". The memory cannot be "written"." The dialog comes up
>>> after the two IDs are printed out, and if I use Remedy User to view
>> the
>>> tickets, they are indeed created. If I remove the code to create the
>>> second ticket, the whole thing works fine.
>>> Does ARSPerl work under activestate perl? Is there something I can do
>>> to get around this problem?
>>> -Sam
>>>
>>>
>>>
>>> -------------------------------------------------------
>>> SF.Net email is sponsored by:
>>> Tame your development challenges with Apache's Geronimo App Server.
>>> Download it for free - -and be entered to win a 42" plasma tv or your
>>> very
>>> own Sony(tm)PSP.  Click here to play:
>>> http://sourceforge.net/geronimo.php
>>> _______________________________________________
>>> Arsperl-users mailing list
>>> Ars...@ar...
>>> https://lists.sourceforge.net/lists/listinfo/arsperl-users
>>> This e-mail and any attachments may be confidential and/or legally
>>> privileged. If you have received this e-mail and you are not a named
>>> addressee, please inform Evolving Systems TIS at ti...@ev... and
>>> then delete the e-mail from your system. If you are not a named
>>> addressee you must not use, disclose, distribute, copy, print or rely
>>> on this e-mail. To ensure regulatory compliance and for the
> protection
>>
>>> of our clients and business, Evolving Systems may monitor and read
>>> e-mails sent to and from its servers. Although Evolving Systems
>>> routinely screens for viruses, addressees should scan this e-mail and
>>> any attachments for viruses. Evolving Systems makes no representation
>>> or warranty as to the absence of viruses in this e-mail or any
>>> attachments.
>>>
>>> Registered Office: 9777 Mt. Pyramid Ct Suite 100, Englewood, CO 80112
>>>
>>>
>>>
>>> -------------------------------------------------------
>>> SF.Net email is sponsored by:
>>> Tame your development challenges with Apache's Geronimo App Server.
>>> Download it for free - -and be entered to win a 42" plasma tv or your
>>> very
>>> own Sony(tm)PSP.  Click here to play:
>>> http://sourceforge.net/geronimo.php
>>> _______________________________________________
>>> Arsperl-users mailing list
>>> Ars...@ar...
>>> https://lists.sourceforge.net/lists/listinfo/arsperl-users
>>
>>
>>
>> -------------------------------------------------------
>> SF.Net email is sponsored by:
>> Tame your development challenges with Apache's Geronimo App Server.
>> Download it for free - -and be entered to win a 42" plasma tv or your
>> very
>> own Sony(tm)PSP.  Click here to play:
>> http://sourceforge.net/geronimo.php
>> _______________________________________________
>> Arsperl-users mailing list
>> Ars...@ar...
>> https://lists.sourceforge.net/lists/listinfo/arsperl-users
>>
>>
>>
>>
>> -------------------------------------------------------
>> SF.Net email is sponsored by:
>> Tame your development challenges with Apache's Geronimo App Server.
>> Download it for free - -and be entered to win a 42" plasma tv or your
>> very
>> own Sony(tm)PSP.  Click here to play:
>> http://sourceforge.net/geronimo.php
>> _______________________________________________
>> Arsperl-users mailing list
>> Ars...@ar...
>> https://lists.sourceforge.net/lists/listinfo/arsperl-users
>
>
>
> -------------------------------------------------------
> SF.Net email is sponsored by:
> Tame your development challenges with Apache's Geronimo App Server.
> Download it for free - -and be entered to win a 42" plasma tv or your
> very
> own Sony(tm)PSP.  Click here to play:
> http://sourceforge.net/geronimo.php
> _______________________________________________
> Arsperl-users mailing list
> Ars...@ar...
> https://lists.sourceforge.net/lists/listinfo/arsperl-users
>
>
>
>
> -------------------------------------------------------
> SF.Net email is sponsored by:
> Tame your development challenges with Apache's Geronimo App Server.
> Download it for free - -and be entered to win a 42" plasma tv or your 
> very
> own Sony(tm)PSP.  Click here to play: 
> http://sourceforge.net/geronimo.php
> _______________________________________________
> Arsperl-users mailing list
> Ars...@ar...
> https://lists.sourceforge.net/lists/listinfo/arsperl-users