RE: [Arsperl-users] ars_CreateEntry crashing perl
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RE: [Arsperl-users] ars_CreateEntry crashing perl
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From: Matt.Reinfeldt <Mat...@en...> - 2005-09-26 21:32:55
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The only other thing is have you tried 'undef'ing your variables before
the 2nd, 3rd, etc createEntry calls?
undef $id;
undef %f;
etc...
Matt Reinfeldt
Senior Production Support Specialist
Entuition Inc.
Phone: 608-848-9071
Cell#: 920.791.0083
Email: mat...@en...
=20
-----Original Message-----
From: ars...@ar...
[mailto:ars...@ar...] On Behalf Of Sam Vanderhyden
Sent: Monday, September 26, 2005 4:27 PM
To: ars...@ar...
Subject: Re: [Arsperl-users] ars_CreateEntry crashing perl
Matt,
I've tried using for and while loops. perl.exe crashes on the third=20
call to ars_createEntry in both cases.
Thanks for the help.
-Sam.
On Sep 26, 2005, at 2:15 PM, Matt.Reinfeldt wrote:
> Sam,
>
> Have you tried encapsulating each createEntry call in a while loop?
>
> Something like:
>
> my $cnt =3D 0;
> while ($cnt <=3D 1) {
> ... your create entry code here
> $cnt +=3D 1;
> }
>
> I use that methodology and create thousands of tickets successfully.
I
> don't know why one way would work over the other... further testing
> would be needed to track that down.
>
> Let us know if that works for you.
>
> Matt Reinfeldt
> Senior Production Support Specialist
> Entuition Inc.
> Phone: 608-848-9071
> Cell#: 920.791.0083
> Email: mat...@en...
>
> -----Original Message-----
> From: ars...@ar...
> [mailto:ars...@ar...] On Behalf Of Sam Vanderhyden
> Sent: Monday, September 26, 2005 3:47 PM
> To: ars...@ar...
> Subject: Re: [Arsperl-users] ars_CreateEntry crashing perl
>
> $ars_errstr contains the following after the second call:
> [OK] (Support-Software has been notified of the assignment.) (ARERR
> #42108)
> %ars_errhash has only one entry:
> numItems -> 1
> messagenum -> 42108
> messageType -> 0
> messageText -> (Support-Software has been notified of the
> assignment.)
>
> Other things I've been trying:
> I uninstalled the ARSystem server from my dev machine and installed
> only Remedy User. I then ran the original script and it worked fine
> connecting to a remote ARSystem and creating two tickets. I thought
> that the problem was with the local ARSystem server, but then I tried
> creating more than two tickets in the script, and it crashed perl with
> the same message on the attempt to create the third ticket (the third
> ticket was not created).
>
> -Sam.
>
>
> On Sep 26, 2005, at 12:09 PM, Mark Vaughan wrote:
>
>> Sam,
>> Do you receive any values in $ars_errstr and %ars_errhash?
>>
>> Mark Vaughan
>>
>> Programmer III
>>
>>
>>
>> Direct: +1 303 802 2426
>>
>> Cell: +1 303 601 4434
>>
>> Fax: +1 303 802 1420
>>
>> mar...@ev...
>>
>> Evolving Systems, Inc.
>>
>> 9777 Pyramid Court, Suite 100, Englewood, CO USA 80112
>>
>> www.evolving.com
>>
>>
>> -----Original Message-----
>> From: ars...@ar...
>> [mailto:ars...@ar...] On Behalf Of Sam Vanderhyden
>> Sent: Thursday, September 22, 2005 6:43 PM
>> To: ars...@ar...
>> Subject: [Arsperl-users] ars_CreateEntry crashing perl
>>
>> I am using activestate perl 5.8.3 build 809 on Windows 2k, with
>> ARSystem 6.03.00. I have installed ARSPerl-1.84 windows binary
>> distribution available on the site.
>> I am trying to insert multiple entries into a form in using the
>> following code:
>>
>> my $c =3D ars_Login("ohio", "Demo", "", undef, undef, 6777, 0);
>> %f =3D ars_GetFieldTable($c, "HPD:HelpDesk");
>> my $id =3D ars_CreateEntry($c, "HPD:HelpDesk",
>> $f{'Summary'}, "Perl Test ticket #1",=09
>> $f{'Description'}, "his is the description",
>> $f{'Category'},"Software",
>> $f{'Type'}, "Other",
>> $f{'Item'}, "Drivers",
>> $f{'Case Type'}, "Incident",
>> $f{'Priority'}, "Low",
>> $f{'Requester Login Name+'}, "Demo",
>> $f{'Requester Name+'}, "Demo",
>> $f{'Source'}, "Phone");
>> print "TICKET ID: $id\r\n";
>> $id =3D ars_CreateEntry($c, "HPD:HelpDesk",
>> $f{'Summary'}, "Perl Test ticket #2",
>> $f{'Description'}, "his is the description",
>> $f{'Category'},"Software",
>> $f{'Type'}, "Other",
>> $f{'Item'}, "Drivers",
>> $f{'Case Type'}, "Incident",
>> $f{'Priority'}, "Low",
>> $f{'Requester Login Name+'}, "Demo",
>> $f{'Requester Name+'}, "Demo",
>> $f{'Source'}, "Phone");
>> print "TICKET ID: $id\r\n";
>>
>> When I run the above script, I get an application error dialog for
>> perl.exe which states "The instruction "0x77fcb861" referenced memory
>> at "0x015cd4a0". The memory cannot be "written"." The dialog comes up
>> after the two IDs are printed out, and if I use Remedy User to view
> the
>> tickets, they are indeed created. If I remove the code to create the
>> second ticket, the whole thing works fine.
>> Does ARSPerl work under activestate perl? Is there something I can do
>> to get around this problem?
>> -Sam
>>
>>
>>
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