RE: [Arsperl-users] ars_CreateEntry crashing perl

[Matt.Reinfeldt <Mat...@en...>]

Sam,

Have you tried encapsulating each createEntry call in a while loop?

Something like:

my $cnt =3D 0;
while ($cnt <=3D 1) {
	... your create entry code here
	$cnt +=3D 1;
}

I use that methodology and create thousands of tickets successfully.  I
don't know why one way would work over the other... further testing
would be needed to track that down.

Let us know if that works for you.

Matt Reinfeldt
Senior Production Support Specialist
Entuition Inc.
Phone: 608-848-9071
Cell#: 920.791.0083
Email: mat...@en...
=20
-----Original Message-----
From: ars...@ar...
[mailto:ars...@ar...] On Behalf Of Sam Vanderhyden
Sent: Monday, September 26, 2005 3:47 PM
To: ars...@ar...
Subject: Re: [Arsperl-users] ars_CreateEntry crashing perl

$ars_errstr contains the following after the second call:
[OK]  (Support-Software has been notified of the assignment.) (ARERR=20
#42108)
%ars_errhash has only one entry:
	numItems -> 1
	messagenum -> 42108
	messageType -> 0
	messageText -> (Support-Software has been notified of the
assignment.)

Other things I've been trying:
I uninstalled the ARSystem server from my dev machine and installed=20
only Remedy User. I then ran the original script and it worked fine=20
connecting to a remote ARSystem and creating two tickets. I thought =20
that the problem was with the local ARSystem server, but then I tried=20
creating more than two tickets in the script, and it crashed perl with=20
the same message on the attempt to create the third ticket (the third=20
ticket was not created).

-Sam.


On Sep 26, 2005, at 12:09 PM, Mark Vaughan wrote:

> Sam,
> Do you receive any values in $ars_errstr and %ars_errhash?
>
> Mark Vaughan
>
> Programmer III
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>
> -----Original Message-----
> From: ars...@ar...
> [mailto:ars...@ar...] On Behalf Of Sam Vanderhyden
> Sent: Thursday, September 22, 2005 6:43 PM
> To: ars...@ar...
> Subject: [Arsperl-users] ars_CreateEntry crashing perl
>
> I am using activestate perl 5.8.3 build 809 on Windows 2k, with
> ARSystem 6.03.00. I have installed ARSPerl-1.84 windows binary
> distribution available on the site.
> I am trying to insert multiple entries into a form in using the
> following code:
>
> my $c =3D ars_Login("ohio", "Demo", "", undef, undef, 6777, 0);
> %f =3D ars_GetFieldTable($c, "HPD:HelpDesk");
> my $id =3D ars_CreateEntry($c, "HPD:HelpDesk",
> 	$f{'Summary'}, "Perl Test ticket #1",=09
> 	$f{'Description'}, "his is the description",
> 	$f{'Category'},"Software",
> 	$f{'Type'}, "Other",
>           $f{'Item'}, "Drivers",
>           $f{'Case Type'}, "Incident",
>           $f{'Priority'}, "Low",
>           $f{'Requester Login Name+'}, "Demo",
>           $f{'Requester Name+'}, "Demo",
>           $f{'Source'}, "Phone");
>   print "TICKET ID: $id\r\n";
>   $id =3D ars_CreateEntry($c, "HPD:HelpDesk",
> 	$f{'Summary'}, "Perl Test ticket #2",
> 	$f{'Description'}, "his is the description",
>           $f{'Category'},"Software",
>           $f{'Type'}, "Other",
>           $f{'Item'}, "Drivers",
>           $f{'Case Type'}, "Incident",
>           $f{'Priority'}, "Low",
>           $f{'Requester Login Name+'}, "Demo",
>           $f{'Requester Name+'}, "Demo",
>           $f{'Source'}, "Phone");
>     print "TICKET ID: $id\r\n";
>
> When I run the above script, I get an application error dialog for
> perl.exe which states "The instruction "0x77fcb861" referenced memory
> at "0x015cd4a0". The memory cannot be "written"." The dialog comes up
> after the two IDs are printed out, and if I use Remedy User to view
the
> tickets, they are indeed created. If I remove the code to create the
> second ticket, the whole thing works fine.
> Does ARSPerl work under activestate perl? Is there something I can do
> to get around this problem?
> -Sam
>
>
>
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