Re: [Arsperl-users] ars_CreateEntry crashing perl

[Sam V. <sa...@si...>]

$ars_errstr contains the following after the second call:
[OK]  (Support-Software has been notified of the assignment.) (ARERR 
#42108)
%ars_errhash has only one entry:
	numItems -> 1
	messagenum -> 42108
	messageType -> 0
	messageText -> (Support-Software has been notified of the assignment.)

Other things I've been trying:
I uninstalled the ARSystem server from my dev machine and installed 
only Remedy User. I then ran the original script and it worked fine 
connecting to a remote ARSystem and creating two tickets. I thought  
that the problem was with the local ARSystem server, but then I tried 
creating more than two tickets in the script, and it crashed perl with 
the same message on the attempt to create the third ticket (the third 
ticket was not created).

-Sam.


On Sep 26, 2005, at 12:09 PM, Mark Vaughan wrote:

> Sam,
> Do you receive any values in $ars_errstr and %ars_errhash?
>
> Mark Vaughan
>
> Programmer III
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> -----Original Message-----
> From: ars...@ar...
> [mailto:ars...@ar...] On Behalf Of Sam Vanderhyden
> Sent: Thursday, September 22, 2005 6:43 PM
> To: ars...@ar...
> Subject: [Arsperl-users] ars_CreateEntry crashing perl
>
> I am using activestate perl 5.8.3 build 809 on Windows 2k, with
> ARSystem 6.03.00. I have installed ARSPerl-1.84 windows binary
> distribution available on the site.
> I am trying to insert multiple entries into a form in using the
> following code:
>
> my $c = ars_Login("ohio", "Demo", "", undef, undef, 6777, 0);
> %f = ars_GetFieldTable($c, "HPD:HelpDesk");
> my $id = ars_CreateEntry($c, "HPD:HelpDesk",
> 	$f{'Summary'}, "Perl Test ticket #1",	
> 	$f{'Description'}, "his is the description",
> 	$f{'Category'},"Software",
> 	$f{'Type'}, "Other",
>           $f{'Item'}, "Drivers",
>           $f{'Case Type'}, "Incident",
>           $f{'Priority'}, "Low",
>           $f{'Requester Login Name+'}, "Demo",
>           $f{'Requester Name+'}, "Demo",
>           $f{'Source'}, "Phone");
>   print "TICKET ID: $id\r\n";
>   $id = ars_CreateEntry($c, "HPD:HelpDesk",
> 	$f{'Summary'}, "Perl Test ticket #2",
> 	$f{'Description'}, "his is the description",
>           $f{'Category'},"Software",
>           $f{'Type'}, "Other",
>           $f{'Item'}, "Drivers",
>           $f{'Case Type'}, "Incident",
>           $f{'Priority'}, "Low",
>           $f{'Requester Login Name+'}, "Demo",
>           $f{'Requester Name+'}, "Demo",
>           $f{'Source'}, "Phone");
>     print "TICKET ID: $id\r\n";
>
> When I run the above script, I get an application error dialog for
> perl.exe which states "The instruction "0x77fcb861" referenced memory
> at "0x015cd4a0". The memory cannot be "written"." The dialog comes up
> after the two IDs are printed out, and if I use Remedy User to view the
> tickets, they are indeed created. If I remove the code to create the
> second ticket, the whole thing works fine.
> Does ARSPerl work under activestate perl? Is there something I can do
> to get around this problem?
> -Sam
>
>
>
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