RE: [Arsperl-users] REmedy problem
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RE: [Arsperl-users] REmedy problem
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From: Amen A. <aas...@ho...> - 2005-06-10 01:24:38
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yes it does.
Amen.
>From: Steve McDonald <ste...@ch...>
>Reply-To: ars...@ar...
>To: ars...@ar...
>Subject: RE: [Arsperl-users] REmedy problem
>Date: Thu, 09 Jun 2005 13:28:54 -0700
>
>Does the script user(remedy install user) have permissions to create files
>in the specified location?
>
>-----Original Message-----
>From: ars...@ar...
>[mailto:ars...@ar...] On Behalf Of Amen Asemota
>Sent: Thursday, June 09, 2005 1:21 PM
>To: ars...@ar...
>Subject: RE: [Arsperl-users] REmedy problem
>
>Yes it does. I do have another problem though. It is supposed to be
>creating
>
>a text file also but it's not doing that. It just sets the field and that's
>it.
>
>Thanks.
>
>Amen.
>
> >From: "PC Wai" <PC...@TE...>
> >Reply-To: ars...@ar...
> >To: <ars...@ar...>
> >Subject: RE: [Arsperl-users] REmedy problem
> >Date: Thu, 9 Jun 2005 09:03:33 -0700
> >
> >Hi Amen,
> >
> >Just a wild guess. Does your Remedy owner have execution permission to
>the
> >script and the modules?
> >
> >Regards
> >PC
> >
> >-----Original Message-----
> >From: ars...@ar...
> >[mailto:ars...@ar...] On Behalf Of Amen Asemota
> >Sent: Thursday, June 09, 2005 08:53
> >To: ars...@ar...
> >Subject: RE: [Arsperl-users] REmedy problem
> >
> >
> >Yes it does it prints out the word "Sent" and it also creates a txt file
> >which we also need.
> >
> >Amen.
> > >From: Steve McDonald <ste...@ch...>
> > >Reply-To: ars...@ar...
> > >To: ars...@ar...
> > >Subject: RE: [Arsperl-users] REmedy problem
> > >Date: Thu, 09 Jun 2005 08:20:22 -0700
> > >
> > >Does this script work from the command line?
> > >
> > >-----Original Message-----
> > >From: ars...@ar...
> > >[mailto:ars...@ar...] On Behalf Of Amen Asemota
> > >Sent: Thursday, June 09, 2005 6:42 AM
> > >To: ars...@ar...
> > >Subject: Re: [Arsperl-users] REmedy problem
> > >
> > >Hi Carey and Steve,
> > >
> > >Here is my Code :
> > >
> > >#!/usr/bin/perl
> > >
> > >#use strict 'vars';
> > >my $status = "Active";
> > >my $count3 = 0;
> > >my $countDTR = 0;
> > >my @save_DTR;
> > >my @save_entry;
> > >my @save_type;
> > >my @save_PartNumber;
> > >my @save_ProductName;
> > >my @save_qty;
> > >my @save_unitCost;
> > >my @save_ExtendedCost;
> > >my $save_filename;
> > >my $DTR = "DTR";
> > >my $flag = 1;
> > >my $flag2 = "Sent" ;
> > >
> > >use arControl;
> > >my $server = $arControl::SERVER;
> > >my $username = $arControl::USERNAME;
> > >my $pw = $arControl::PW;
> > >use ARS;
> > >#open(TXT,">datafile.txt") ||die printf "unable to open flat file\n";
> > >
> > ># text file opened
> > >#printf "The datafile has been opened\n"; $ctrl =
> > >ars_Login($server,$username,$pw)||die printf "AR Server login Error\n";
> > >#$query = "'650001031' != \$NULL\$"; #my $query = "'Assigned To' !=
> > >\$NULL\$"; my $query = "'PO Flag?'!= \$NULL\$"; my $qual =
> > >ars_LoadQualifier($ctrl, "Schema",$query);
> > >if(!defined($qual))
> > >{
> > > $error = "Unable to create Schema Load qualifier $ars_errstr";
> > >}
> > >
> > ># created the qualifier
> > >#printf "Qualifier has been created\n"; %firstentry =
> > >ars_GetListEntry($ctrl,"Schema",$qual,0);
> > >#getting DTR numbers
> > >#printf "DTR numbers being retrieved\n"; foreach $entryId (sort keys
> > >%firstentry) {
> > > %firstvalue = ars_GetEntry($ctrl,"Schema", $entryId, 650001006);
> > > foreach $entryId (sort keys %firstvalue)
> > > {
> > > $save_DTR{$countDTR} = $firstvalue{650001006};
> > > $save_entry{$countDTR} = $entryId;
> > ># printf $save_DTR{$countDTR};
> > > $countDTR++;
> > > }
> > >}
> > >#printf("DTR count=%d\n",$countDTR);
> > ># creating the header file
> > >print TXT "H","0001","0000000","000000","000","0000000000";
> > >print TXT "00000","00000","00000000";
> > ># Retrieving the Items for this DTR table
> > >
> > >$qualb = ars_LoadQualifier($ctrl,"Schema2", "1=1");
> > >if(!defined($qualb))
> > > {
> > > $error = "Unable to create Schema2 Load qual ifier
> > >$ars_errstr";
> > > }
> > >for($count3 = 0; $count3 < $countDTR; $count3++) {# printf("next
> > >DTR=%s\n",$save_DTR{$count3}); $save_filename =
> > >$DTR.$save_DTR{$count3};
> > >open(TXT,">$save_filename.txt") ||die printf "unable to open flat
> > >file\n"; #printf($save_filename, "\n"); %second =
> > >ars_GetListEntry($ctrl,"Schema2",$qualb, 0); my $allHWSW=0; my
> > >$prtHWSW=0;
> > >
> > >foreach $entryId(sort keys %second)
> > >{ $allHWSW++;
> > > #Gets table information
> > > %secondvalue = ars_GetEntry($ctrl,"Schema2",$entryId,
> > >650008002,8,7,650008003,650008007,
> > > 650008016,650008005,650008004,650008015);
> > > if(($secondvalue{650008002} eq $save_DTR{$count3}) &&
> > >(($secondvalue{6500 08015} == 0) && ($secondvalue{7} == 0)))
> > > { $prtHWSW++;
> > > $save_type{$count3}= $secondvalue{8};
> > > $save_PartNumber{$count3} = $secondvalue{650008003};
> > > $save_ProductName{$count3} = $secondvalue{650008007};
> > > $save_qty{$count3} = $secondvalue{650008016};
> > > $save_unitCost{$count3} = $secondvalue{650008005};
> > > $save_extendedCost{$count3} =
>$secondvalue{650008004};
> > > $save_WO{$count3} = $secondvalue{650008015};
> > > $save_Status{$count3} = $secondvalue{7};
> > > #send items to file
> > > print TXT $save_DTR{$count3};
> > > print TXT "L","0001","0000000","000000","000","0";
> > > print TXT $save_type{$count3};
> > > print TXT $save_PartNumber{$count3};
> > > print TXT $save_ProductName{$count3}," ";
> > > print TXT $save_qty{$count3}," ";
> > > print TXT $save_unitCost{$count3}," ";
> > > print TXT $save_extendedCost{$count3};
> > > #$count3++;
> > > }
> > > }
> > >#printf(" allHWSW=%d prtHWSW=%d\n",$allHWSW,$prtHWSW);
> > >close(TXT);
> > >}
> > >
> > >#close(TXT);
> > >ars_Logoff($ctrl);
> > >print "Sent \n";
> > >exit(0);
> > >
> > >
> > >
> > >
> > >Then in the Remedy filter i enter the process $PROCESS$ /path/file.pl
> > >because I want it to Set a text field in the filter to "Sent". With the
> > >exit(0), I am still getting the same error msg. This script compiles
> > >with no
> > >
> > >problem in Unix and it prints out Sent to the STDOUT but when I use it
> > >in the set field it keep getting the error ARERR [38] Filter/escalation
> > >'set field' process returned an error.
> > >
> > >
> > >
> > >Thanks.
> > >
> > >Amen.
> > >
> > > >From: Carey Matthew Black <bla...@gm...>
> > > >Reply-To: ars...@ar...
> > > >To: ars...@ar...
> > > >Subject: Re: [Arsperl-users] REmedy problem
> > > >Date: Wed, 8 Jun 2005 11:04:16 -0500
> > > >
> > > >Amen,
> > > >
> > > >Make sure your script always exits with status zero.
> > > >exit(0);
> > > >If you do not exit with a status of zero then the ARS server will
> > > >throw an exception.
> > > >
> > > >print anything to STDOUT that you want to to end up in the field.
> > > >
> > > >A simple example would be:
> > > >#! /usr/bin/perl
> > > >print "The fields new value is this whole string"; exit(0);
> > > >
> > > >
> > > >Also .. in the filter.. make sure you fully qualify the path to the
> > > >perl script and maybe even perl itself.
> > > >
> > > >/path/to/myscript/junk.pl
> > > >
> > > >or maybe...
> > > >
> > > >/usr/bin/perl /path/to/myscript/junk.pl
> > > >
> > > >
> > > >You can also run Filter logs and check the arerror.log for more
> > > >details on what the ARS server is seeing from the script too.
> > > >
> > > >Hope that helps.
> > > >
> > > >--
> > > >Carey Matthew Black
> > > >Remedy Skilled Professional (RSP)
> > > >ARS = Action Request System(Remedy)
> > > >
> > > >Solution = People + Process + Tools
> > > >Fast, Accurate, Cheap.... Pick two.
> > > >Never ascribe to malice, that which can be explained by incompetence.
> > > >
> > > >http://www.fellowshipchurch.com
> > > >
> > > >On 6/8/05, Amen Asemota <aas...@ho...> wrote:
> > > > > Hi,
> > > > >
> > > > > I am trying to run a perl script in a filter but i keep getting
> > > > > ARERR
> > > >[38]
> > > > > Filter/escalation 'set field' process returned an error.
> > > > >
> > > > > Iam trying to use the $PROCESS$ command to set a field . Please
> >help..
> > > > >
> > > > > _________________________________________________________________
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> > > > >
> > > > >
> > > > >
> > > > > -------------------------------------------------------
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> > > > > you
> > > >shotput
> > > > > a projector? How fast can you ride your desk chair down the office
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> > > >track?
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> > > > > Play to win an NEC 61" plasma display:
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> > > > > _______________________________________________
> > > > > Arsperl-users mailing list
> > > > > Ars...@ar...
> > > > > https://lists.sourceforge.net/lists/listinfo/arsperl-users
> > > > >
> > > >
> > > >
> > > >
> > > >-------------------------------------------------------
> > > >This SF.Net email is sponsored by: NEC IT Guy Games. How far can you
> > > >shotput a projector? How fast can you ride your desk chair down the
> > > >office luge track?
> > > >If you want to score the big prize, get to know the little guy.
> > > >Play to win an NEC 61" plasma display: http://www.necitguy.com/?r
> > > >_______________________________________________
> > > >Arsperl-users mailing list
> > > >Ars...@ar...
> > > >https://lists.sourceforge.net/lists/listinfo/arsperl-users
> > >
> > >_________________________________________________________________
> > >Express yourself instantly with MSN Messenger! Download today it's
>FREE!
> > >http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/
> > >
> > >
> > >
> > >-------------------------------------------------------
> > >This SF.Net email is sponsored by: NEC IT Guy Games. How far can you
> > >shotput a projector? How fast can you ride your desk chair down the
> > >office luge track?
> > >If you want to score the big prize, get to know the little guy.
> > >Play to win an NEC 61" plasma display: http://www.necitguy.com/?r=20
> > >_______________________________________________
> > >Arsperl-users mailing list
> > >Ars...@ar...
> > >https://lists.sourceforge.net/lists/listinfo/arsperl-users
> > >
> > >
> > >
> > >-------------------------------------------------------
> > >This SF.Net email is sponsored by: NEC IT Guy Games. How far can you
> > >shotput a projector? How fast can you ride your desk chair down the
> > >office luge track?
> > >If you want to score the big prize, get to know the little guy.
> > >Play to win an NEC 61" plasma display: http://www.necitguy.com/?r=20
> > >_______________________________________________
> > >Arsperl-users mailing list
> > >Ars...@ar...
> > >https://lists.sourceforge.net/lists/listinfo/arsperl-users
> >
> >_________________________________________________________________
> >Express yourself instantly with MSN Messenger! Download today it's FREE!
> >http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/
> >
> >
> >
> >-------------------------------------------------------
> >This SF.Net email is sponsored by: NEC IT Guy Games. How far can you
> >shotput a projector? How fast can you ride your desk chair down the
>office
> >luge track?
> >If you want to score the big prize, get to know the little guy.
> >Play to win an NEC 61" plasma display: http://www.necitguy.com/?r=20
> >_______________________________________________
> >Arsperl-users mailing list
> >Ars...@ar...
> >https://lists.sourceforge.net/lists/listinfo/arsperl-users
> >
> >
> >
> >-------------------------------------------------------
> >This SF.Net email is sponsored by: NEC IT Guy Games. How far can you
> >shotput
> >a projector? How fast can you ride your desk chair down the office luge
> >track?
> >If you want to score the big prize, get to know the little guy.
> >Play to win an NEC 61" plasma display: http://www.necitguy.com/?r
> >_______________________________________________
> >Arsperl-users mailing list
> >Ars...@ar...
> >https://lists.sourceforge.net/lists/listinfo/arsperl-users
>
>_________________________________________________________________
>Express yourself instantly with MSN Messenger! Download today it's FREE!
>http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/
>
>
>
>-------------------------------------------------------
>This SF.Net email is sponsored by: NEC IT Guy Games. How far can you
>shotput
>a projector? How fast can you ride your desk chair down the office luge
>track?
>If you want to score the big prize, get to know the little guy.
>Play to win an NEC 61" plasma display: http://www.necitguy.com/?r=20
>_______________________________________________
>Arsperl-users mailing list
>Ars...@ar...
>https://lists.sourceforge.net/lists/listinfo/arsperl-users
>
>
>
>-------------------------------------------------------
>This SF.Net email is sponsored by: NEC IT Guy Games. How far can you
>shotput
>a projector? How fast can you ride your desk chair down the office luge
>track?
>If you want to score the big prize, get to know the little guy.
>Play to win an NEC 61" plasma display: http://www.necitguy.com/?r=20
>_______________________________________________
>Arsperl-users mailing list
>Ars...@ar...
>https://lists.sourceforge.net/lists/listinfo/arsperl-users
_________________________________________________________________
Express yourself instantly with MSN Messenger! Download today it's FREE!
http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/
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