Re: [Arsperl-users] REmedy problem

[Carey M. B. <bla...@gm...>]

Amen,

Make sure your script always exits with status zero.
exit(0);
If you do not exit with a status of zero then the ARS server will
throw an exception.

print anything to STDOUT that you want to to end up in the field.

A simple example would be:
#! /usr/bin/perl
print "The fields new value is this whole string";
exit(0);


Also .. in the filter.. make sure you fully qualify the path to the
perl script and maybe even perl itself.

/path/to/myscript/junk.pl

or maybe...

/usr/bin/perl /path/to/myscript/junk.pl


You can also run Filter logs and check the arerror.log for more
details on what the ARS server is seeing from the script too.

Hope that helps.

--=20
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS =3D Action Request System(Remedy)

Solution =3D People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
Never ascribe to malice, that which can be explained by incompetence.

http://www.fellowshipchurch.com

On 6/8/05, Amen Asemota <aas...@ho...> wrote:
> Hi,
>=20
> I am trying to run a perl script in a filter but i keep getting ARERR [38=
]
> Filter/escalation 'set field' process returned an error.
>=20
> Iam trying to use the $PROCESS$ command to set a field . Please help..
>=20
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