arsperl-users

[Arsperl-users] Trouble Setting Drop Down Menu Items with ARSperl

[Jim H. <jf...@uf...>]

I'm trying to set the value of a Drop Down menu in Remedy (in this case
"Ticket Owner" like so:

   my $ars = new ARS (
     -server => $server,
     -username => $username,
     -password => $password
   );

   my $form = $ars->openForm (-form => $schema);

   $form->set(
     -entry => $eid,
     -gettime => 0,
     -value => {
        "Ticket Owner" => $name,
     }
   )

When I try this I get this error:

   [ERROR]  (Ticket Owner is not valid.  Please select a value from the
   drop down.) (ARERR #10000)

I can set them from the remedy client, but not from ARSperl -- does anyone
know the right way to set this?

Thanks,

----------------------------------------------------------------------
| Jim Hranicky, Security Engineer                    UF InfoSec Team |
| E202 SSRB                                     Phone (352) 392-2061 |
|                              jf...@uf...                           |
----------------------------------------------------------------------

Re: [Arsperl-users] Trouble Setting Drop Down Menu Items with ARSperl

[Rusty C. <rco...@ya...>]

If I remember my ARSperl correctly you need to figure out the "Ticket Owner" field id and $name needs to be translated from the name of the value to the menu entry id. For instance if the ticket owner pulldown looks like this

0: tom
1: dick
2. george

and you wanted to assign the ticket to george then $name should equal 2.  I believe this is how this is supposed to work. It's been a while since I worked with ARSperl.

Hope it helps,

Rusty




----- Original Message ----
From: Jim Hranicky <jf...@uf...>
To: ars...@ar...
Sent: Mon, November 9, 2009 7:46:34 AM
Subject: [Arsperl-users] Trouble Setting Drop Down Menu Items with ARSperl

I'm trying to set the value of a Drop Down menu in Remedy (in this case
"Ticket Owner" like so:

   my $ars = new ARS (
     -server => $server,
     -username => $username,
     -password => $password
   );

   my $form = $ars->openForm (-form => $schema);

   $form->set(
     -entry => $eid,
     -gettime => 0,
     -value => {
        "Ticket Owner" => $name,
     }
   )

When I try this I get this error:

   [ERROR]  (Ticket Owner is not valid.  Please select a value from the
   drop down.) (ARERR #10000)

I can set them from the remedy client, but not from ARSperl -- does anyone
know the right way to set this?

Thanks,

----------------------------------------------------------------------
| Jim Hranicky, Security Engineer                    UF InfoSec Team |
| E202 SSRB                                     Phone (352) 392-2061 |
|                              jf...@uf...                           |
----------------------------------------------------------------------

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Re: [Arsperl-users] Trouble Setting Drop Down Menu Items with ARSperl

[Jim H. <jf...@uf...>]

Rusty Copeland wrote:
> If I remember my ARSperl correctly you need to figure out the "Ticket Owner" field id and $name
> needs to be translated from the name of the value to the menu entry id. For instance if the
> ticket owner pulldown looks like this
> 
> 0: tom 1: dick 2. george
> 
> and you wanted to assign the ticket to george then $name should equal 2.  I believe this is how
> this is supposed to work. It's been a while since I worked with ARSperl.

Thanks, Rusty -- I should have mentioned in my post that I had tried setting $name to
an integer and I still get the same error.

Thanks,
Jim

Re: [Arsperl-users] Trouble Setting Drop Down Menu Items with ARSperl

[Thilo S. <thi...@ap...>]

This is probably a message defined in a filter somewhere (since the 
message number is 10000).

I suppose that when you select a "Ticket Owner" in the Remedy client, 
other fields are probably set as well (invisible to the user).

You might want to do an active link/filter log of that action to see 
what really happens behind the scenes.


Regards,
Thilo



Jim Hranicky wrote:
> I'm trying to set the value of a Drop Down menu in Remedy (in this case
> "Ticket Owner" like so:
> 
>    my $ars = new ARS (
>      -server => $server,
>      -username => $username,
>      -password => $password
>    );
> 
>    my $form = $ars->openForm (-form => $schema);
> 
>    $form->set(
>      -entry => $eid,
>      -gettime => 0,
>      -value => {
>         "Ticket Owner" => $name,
>      }
>    )
> 
> When I try this I get this error:
> 
>    [ERROR]  (Ticket Owner is not valid.  Please select a value from the
>    drop down.) (ARERR #10000)
> 
> I can set them from the remedy client, but not from ARSperl -- does anyone
> know the right way to set this?
> 
> Thanks,
> 
> ----------------------------------------------------------------------
> | Jim Hranicky, Security Engineer                    UF InfoSec Team |
> | E202 SSRB                                     Phone (352) 392-2061 |
> |                              jf...@uf...                           |
> ----------------------------------------------------------------------
> 
> ------------------------------------------------------------------------------
> Let Crystal Reports handle the reporting - Free Crystal Reports 2008 30-Day 
> trial. Simplify your report design, integration and deployment - and focus on 
> what you do best, core application coding. Discover what's new with
> Crystal Reports now.  http://p.sf.net/sfu/bobj-july
> 
> 
> --
> Arsperl-users mailing list
> Ars...@ar...
> https://lists.sourceforge.net/lists/listinfo/arsperl-users
>