arsperl-users

[Arsperl-users] change status and write on diary

[Paizo <pai...@gm...>]

Hi Listeners,

I would like to know how to modify a trouble ticket, for example change its
status and write some lines on the diary field of the note. I didn't find
examples about this, can you give some hints please?

Thank you for your help,

Paizo

-- 
CFAH3 CUT-LASS

Re: [Arsperl-users] change status and write on diary

[Jeff M. <jcm...@je...>]

Paizo wrote:
> Hi Listeners,
> 
> I would like to know how to modify a trouble ticket, for example change
> its status and write some lines on the diary field of the note. I didn't
> find examples about this, can you give some hints please?
> 

Off the top of my head..

$c = ars_Login(server, user, pass);
%t = ars_GetFieldTable($c, "Form Name");
ars_SetEntry($c, "Form Name", $t{'Status'}, "Closed",
		$t{'Diary'}, "All fixed!")
    || die $ars_errstr;

ars_Logoff($c);




something fairly close to that. Combine the above with the
documentation, and you should be on your way!


jeff

Re: [Arsperl-users] change status and write on diary

[Paizo <pai...@gm...>]

thanks for your anwers.
I still don't understand how you choose a specific trouble ticket, you just
call getfieldtable by passing a form name and change the status and the
diary by ars_setentry but of which ticket?!


2007/5/15, Jeff Murphy <jcm...@je...>:
>
> Paizo wrote:
> > Hi Listeners,
> >
> > I would like to know how to modify a trouble ticket, for example change
> > its status and write some lines on the diary field of the note. I didn't
> > find examples about this, can you give some hints please?
> >
>
> Off the top of my head..
>
> $c = ars_Login(server, user, pass);
> %t = ars_GetFieldTable($c, "Form Name");
> ars_SetEntry($c, "Form Name", $t{'Status'}, "Closed",
>                 $t{'Diary'}, "All fixed!")
>     || die $ars_errstr;
>
> ars_Logoff($c);
>
>
>
>
> something fairly close to that. Combine the above with the
> documentation, and you should be on your way!
>
>
> jeff
>
> -------------------------------------------------------------------------
> This SF.net email is sponsored by DB2 Express
> Download DB2 Express C - the FREE version of DB2 express and take
> control of your XML. No limits. Just data. Click to get it now.
> http://sourceforge.net/powerbar/db2/
> _______________________________________________
> Arsperl-users mailing list
> Ars...@ar...
> https://lists.sourceforge.net/lists/listinfo/arsperl-users
>



-- 
CFAH3 CUT-LASS

Re: [Arsperl-users] change status and write on diary

[Thilo S. <thi...@ap...>]

The ars_SetEntry call should rather look like this:

ars_SetEntry($c, "Form Name", $entryId, 0, $t{'Status'}, "Closed", ...

The "0" after $entryId is the "getTime" parameter. If it has a nonzero 
value, it can be used to prevent the change if the entry has been 
changed by another user after the "getTime" (seconds after Jan 1 1970).

Regards,
Thilo


Paizo wrote:
> thanks for your anwers.
> I still don't understand how you choose a specific trouble ticket, you 
> just call getfieldtable by passing a form name and change the status and 
> the diary by ars_setentry but of which ticket?!
> 
> 
> 2007/5/15, Jeff Murphy <jcm...@je... 
> <mailto:jcm...@je...>>:
> 
>     Paizo wrote:
>      > Hi Listeners,
>      >
>      > I would like to know how to modify a trouble ticket, for example
>     change
>      > its status and write some lines on the diary field of the note. I
>     didn't
>      > find examples about this, can you give some hints please?
>      >
> 
>     Off the top of my head..
> 
>     $c = ars_Login(server, user, pass);
>     %t = ars_GetFieldTable($c, "Form Name");
>     ars_SetEntry($c, "Form Name", $t{'Status'}, "Closed",
>                     $t{'Diary'}, "All fixed!")
>         || die $ars_errstr;
> 
>     ars_Logoff($c);
> 
> 
> 
> 
>     something fairly close to that. Combine the above with the
>     documentation, and you should be on your way!
> 
> 
>     jeff
> 
>     -------------------------------------------------------------------------
>     This SF.net email is sponsored by DB2 Express
>     Download DB2 Express C - the FREE version of DB2 express and take
>     control of your XML. No limits. Just data. Click to get it now.
>     http://sourceforge.net/powerbar/db2/
>     _______________________________________________
>     Arsperl-users mailing list
>     Ars...@ar... <mailto:Ars...@ar...>
>     https://lists.sourceforge.net/lists/listinfo/arsperl-users
> 
> 
> 
> 
> -- 
> CFAH3 CUT-LASS
> 
> 
> ------------------------------------------------------------------------
> 
> -------------------------------------------------------------------------
> This SF.net email is sponsored by DB2 Express
> Download DB2 Express C - the FREE version of DB2 express and take
> control of your XML. No limits. Just data. Click to get it now.
> http://sourceforge.net/powerbar/db2/
> 
> 
> ------------------------------------------------------------------------
> 
> _______________________________________________
> Arsperl-users mailing list
> Ars...@ar...
> https://lists.sourceforge.net/lists/listinfo/arsperl-users

Re: [Arsperl-users] change status and write on diary

[Jeff M. <jcm...@je...>]

Paizo wrote:
> thanks for your anwers.
> I still don't understand how you choose a specific trouble ticket, you
> just call getfieldtable by passing a form name and change the status and
> the diary by ars_setentry but of which ticket?!
> 
> 

I messed up the SetEntry call :-)

One of the parameters is "entry-id" which is the ticket# you want to
operate on.





> 
>     $c = ars_Login(server, user, pass);
>     %t = ars_GetFieldTable($c, "Form Name");


     ars_SetEntry($c, "Form Name",
			"000000000012345", 0,
			$t{'Status'}, "Closed",
                     $t{'Diary'}, "All fixed!")
         || die $ars_errstr;

Re: [Arsperl-users] change status and write on diary

[Paizo <pai...@gm...>]

it works! :)

Thank you very much :)

2007/5/16, Jeff Murphy <jcm...@je...>:
>
> Paizo wrote:
> > thanks for your anwers.
> > I still don't understand how you choose a specific trouble ticket, you
> > just call getfieldtable by passing a form name and change the status and
> > the diary by ars_setentry but of which ticket?!
> >
> >
>
> I messed up the SetEntry call :-)
>
> One of the parameters is "entry-id" which is the ticket# you want to
> operate on.
>
>
>
>
>
> >
> >     $c = ars_Login(server, user, pass);
> >     %t = ars_GetFieldTable($c, "Form Name");
>
>
>      ars_SetEntry($c, "Form Name",
>                         "000000000012345", 0,
>                         $t{'Status'}, "Closed",
>                      $t{'Diary'}, "All fixed!")
>          || die $ars_errstr;
>
>
>
>
> -------------------------------------------------------------------------
> This SF.net email is sponsored by DB2 Express
> Download DB2 Express C - the FREE version of DB2 express and take
> control of your XML. No limits. Just data. Click to get it now.
> http://sourceforge.net/powerbar/db2/
> _______________________________________________
> Arsperl-users mailing list
> Ars...@ar...
> https://lists.sourceforge.net/lists/listinfo/arsperl-users
>



-- 
CFAH3 CUT-LASS