Simon,
It is possible that Patrol is doing a merge operation instead of a
Submit operation.
Turn on Filter OR API logs to verify.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 9/26/07, simon ivers <ive...@ho...> wrote:
>
>
> We have an integration between two Remedy instances using an ARSperl script
> (Version 1.85).
>
> We also have an integration between BMC Patrol and Remedy. When Patrol
> logs a call in Remedy it fires a particular filter but the Run Process
> action that calls the script is not firing. I know the filter is firing but
> the Run Process action is not. When a case is logged manually the Run
> Process fires but not when Patrol logs a case.
>
> Has anyone experienced this behavior.
>
> Regards
> Simon Ivers
>
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