arsperl-users

[Arsperl-users] Perl APIs to access Remedy

[Parasam, D. <dee...@am...>]

Hi all,
      I just downloaded the ARSperl-1.90.   When I run 'perl =
Makefile.pl', it is asking me for the server name, username, and =
password.  Can someone let me know how to get a username/password, and =
how to know the list of valid servers?

      Further, my intention was to use ARSperl to access Remedy =
(http://remedy.amazon.com) and query it based on Category/type/item, =
severity of tickets etc.,.  Can you point me to some resources where i =
can find some examples for this?
       I checked the /examples which came along with the distribution, =
in vain.  Also, i checked the documentation on =
http://arsperl.org/manual/toc.html, but could not find what I needed.

       Any Help ?!

Thanks,
Deepak

Re: [Arsperl-users] Perl APIs to access Remedy

[Jeff M. <jcm...@je...>]

On Wed, 2007-03-14 at 18:52 +0530, Parasam, Deepak wrote:
> 
> Hi all,
>       I just downloaded the ARSperl-1.90.   When I run 'perl
> Makefile.pl', it is asking me for the server name, username, and
> password.  Can someone let me know how to get a username/password, and
> how to know the list of valid servers?

The server, username and password is used for "make test" to load some
objects into the server and run tests against. It's an optional step
that hasn't always worked in the past. You should run it against a test
AR server only and not a production server. So the answer to your
question is to setup a demo server and specify that as the server. The
default username/password for connecting to the Demo server is in the AR
system install documentation.


> 
>       Further, my intention was to use ARSperl to access Remedy
> (http://remedy.amazon.com) and query it based on Category/type/item,
> severity of tickets etc.,.  Can you point me to some resources where i
> can find some examples for this?

Look in the example/ directory. Also refer to the doc. You'll probably
do something like

$c = new ARS(server, user, pass)
$f = $c->openForm('Your Form Name');
@e = $f->query(qq{'Category' = "Apples" AND 'Status' = "Open"});
foreach (@e) {
	($type, $item) = $f->get(-entry => $_, -fields => ['Type',
                                                           'Item']);
}

There are other ways do to it, but that's probably the shortest example.




>        I checked the /examples which came along with the distribution,
> in vain.  Also, i checked the documentation on
> http://arsperl.org/manual/toc.html, but could not find what I needed.

The doc doesn't have a 'howto', but the AR C API guide, available from
Remedy, may have a short tutorial. The perl API mimics, in many
respects, the C API.

jeff


> 
>        Any Help ?!
> 
> Thanks,
> Deepak
> 
> 
> 
> -------------------------------------------------------------------------
> Take Surveys. Earn Cash. Influence the Future of IT
> Join SourceForge.net's Techsay panel and you'll get the chance to share your
> opinions on IT & business topics through brief surveys-and earn cash
> http://www.techsay.com/default.php?page=join.php&p=sourceforge&CID=DEVDEV
> _______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users

Re: [Arsperl-users] Perl APIs to access Remedy

[Parasam, D. <dee...@am...>]

Thanks, I could run Dumpp_Users.pl using the test server =
(remedy-test.integ.amazon.com).

Now, I'm facing another problem.  How do I know the form name which has =
to be passed while calling openForm (<form_name>).  I need to run =
queries on this form, which apparently does not have a name?  The form =
is here - http://remedy.amazon.com/tt/client-hpd.mpl

Thanks, in anticipation.
- Deepak

-----Original Message-----
From: ars...@ar... =
[mailto:ars...@ar...] On Behalf Of Jeff Murphy
Sent: Wednesday, March 14, 2007 7:09 PM
To: ARSperl User Discussion
Subject: Re: [Arsperl-users] Perl APIs to access Remedy

On Wed, 2007-03-14 at 18:52 +0530, Parasam, Deepak wrote:
>=20
> Hi all,
>       I just downloaded the ARSperl-1.90.   When I run 'perl
> Makefile.pl', it is asking me for the server name, username, and=20
> password.  Can someone let me know how to get a username/password, and =

> how to know the list of valid servers?

The server, username and password is used for "make test" to load some =
objects into the server and run tests against. It's an optional step =
that hasn't always worked in the past. You should run it against a test =
AR server only and not a production server. So the answer to your =
question is to setup a demo server and specify that as the server. The =
default username/password for connecting to the Demo server is in the AR =
system install documentation.


>=20
>       Further, my intention was to use ARSperl to access Remedy
> (http://remedy.amazon.com) and query it based on Category/type/item,=20
> severity of tickets etc.,.  Can you point me to some resources where i =

> can find some examples for this?

Look in the example/ directory. Also refer to the doc. You'll probably =
do something like

$c =3D new ARS(server, user, pass)
$f =3D $c->openForm('Your Form Name');
@e =3D $f->query(qq{'Category' =3D "Apples" AND 'Status' =3D "Open"}); =
foreach (@e) {
	($type, $item) =3D $f->get(-entry =3D> $_, -fields =3D> ['Type',
                                                           'Item']); }

There are other ways do to it, but that's probably the shortest example.




>        I checked the /examples which came along with the distribution, =

> in vain.  Also, i checked the documentation on=20
> http://arsperl.org/manual/toc.html, but could not find what I needed.

The doc doesn't have a 'howto', but the AR C API guide, available from =
Remedy, may have a short tutorial. The perl API mimics, in many =
respects, the C API.

jeff


>=20
>        Any Help ?!
>=20
> Thanks,
> Deepak
>=20
>=20
>=20
> ----------------------------------------------------------------------
> --- Take Surveys. Earn Cash. Influence the Future of IT Join=20
> SourceForge.net's Techsay panel and you'll get the chance to share=20
> your opinions on IT & business topics through brief surveys-and earn=20
> cash=20
> =
http://www.techsay.com/default.php?page=3Djoin.php&p=3Dsourceforge&CID=3D=
DEV
> DEV _______________________________________________ Arsperl-users=20
> mailing list Ars...@ar...=20
> https://lists.sourceforge.net/lists/listinfo/arsperl-users


-------------------------------------------------------------------------=

Take Surveys. Earn Cash. Influence the Future of IT Join =
SourceForge.net's Techsay panel and you'll get the chance to share your =
opinions on IT & business topics through brief surveys-and earn cash =
http://www.techsay.com/default.php?page=3Djoin.php&p=3Dsourceforge&CID=3D=
DEVDEV
_______________________________________________
Arsperl-users mailing list
Ars...@ar...
https://lists.sourceforge.net/lists/listinfo/arsperl-users

Re: [Arsperl-users] Perl APIs to access Remedy

[Jeff M. <jcm...@je...>]

On Fri, 2007-03-16 at 10:21 +0530, Parasam, Deepak wrote:
> Thanks, I could run Dumpp_Users.pl using the test server (remedy-test.integ.amazon.com).
> 
> Now, I'm facing another problem.  How do I know the form name which has to be passed while calling openForm (<form_name>).  I need to run queries on this form, which apparently does not have a name?  The form is here - http://remedy.amazon.com/tt/client-hpd.mpl


That is perhaps some web wrapper that feeds a back-end remedy form.
You'd probably have to ask whomever does Remedy support at amazon.

You could also use ars_GetListSchema() to dump all of the forms that you
have access too and then make some guess as to which is the correct
form... or perform a ars_GetFieldTable() on each form and examine the
fields until you see a form that contains the expected combination of
fields.

jeff