arsperl-users — Discussions regarding the use of ARSperl

[Arsperl-users] please unsubscribe me.

[STAN H. B. 7. L. <sch...@bl...>]

Thank you.

Re: [Arsperl-users] [SPAM] ARSPerl and ARS 7.0

[<Con...@t-...>]

Yes it does.

________________________________

Von: German Valenzuela - PRILL - Claro RJ - [mailto:Ger...@cl...] 
Gesendet: Mittwoch, 16. Dezember 2009 20:02
An: ars...@ar...
Betreff: [Arsperl-users] [SPAM] ARSPerl and ARS 7.0



Hi

 

ARSPerl 1.91 works with Remedy ARS 7.1 and API 7.1?

 

Thanks

German


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Re: [Arsperl-users] arsperl 1.91 x86_64 7.5

[Wes Y. <wc...@bu...>]

awesome. Thanks!

On Dec 8, 2009, at 10:12 AM, Thilo Stapff wrote:

> totally non-working binary

--
Wes
http://claimid.com/wesyoung

Re: [Arsperl-users] arsperl 1.91 x86_64 7.5

[Thilo S. <thi...@ap...>]

It looks like arsperl doesn't find the libicu*bmc.so libraries. The 
directory where those libraries are located should probably be added to 
LD_LIBRARY_PATH.

However, after fixing that, you might run into a different problem.

As far as I know, compiling against the 64bit API on Linux produces a 
totally non-working binary, which seems to be a problem of compiling 
anything against the API together with Perl libraries. This has beem by 
acknowledged by BMC as a product defect (SW00330613). Any progress 
regarding this issue probably depends solely on BMC.


Thilo



Wes Young wrote:
> I know this topic has come up a few times; but where does 1.91-HEAD 
> stand wrt supporting x86_64 ?
> 
> i know some of the work-around's are to compile perl32, etc. Just 
> curious if it's even possible with the 7.5 api. So far i've gotten to 
> (with the HEAD 1.92 and 7.5):
> 
> # perl -e 'use ARS'
> Can't load 
> '/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/auto/ARS/ARS.so' 
> for module ARS: 
> /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/auto/ARS/ARS.so: 
> undefined symbol: u_toupper_3_2 at 
> /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/DynaLoader.pm line 230.
>  at -e line 1
> Compilation failed in require at -e line 1.
> BEGIN failed--compilation aborted at -e line 1.
> 
> Just wondering if it's one of those "never gonna happen"; or "soon".
> 
> -- 
> Wes
> http://claimid.com/wesyoung
> 
> 
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[Arsperl-users] arsperl 1.91 x86_64 7.5

[Wes Y. <wc...@bu...>]

I know this topic has come up a few times; but where does 1.91-HEAD  
stand wrt supporting x86_64 ?

i know some of the work-around's are to compile perl32, etc. Just  
curious if it's even possible with the 7.5 api. So far i've gotten to  
(with the HEAD 1.92 and 7.5):

# perl -e 'use ARS'
Can't load '/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/ 
auto/ARS/ARS.so' for module ARS: /usr/lib64/perl5/site_perl/5.8.8/ 
x86_64-linux-thread-multi/auto/ARS/ARS.so: undefined symbol:  
u_toupper_3_2 at /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/ 
DynaLoader.pm line 230.
  at -e line 1
Compilation failed in require at -e line 1.
BEGIN failed--compilation aborted at -e line 1.

Just wondering if it's one of those "never gonna happen"; or "soon".

--
Wes
http://claimid.com/wesyoung

Re: [Arsperl-users] ARSPerl in ARS 7.5

[Joel G. <Joe...@pl...>]

Hi Karlo,
 
I don't think ARS 7.5 is supported by ARSPerl 1.91, and I don't think you'll be able to compile arsperl against the 7.5 libraries.
 
You should, however, be able to compile it against 7.1 libraries and then run your scripts against your 7.5 server (with only 7.1 features supported as per the product compatability doco).
 
This means that you'll need to keep your 7.1 .dll, .so, etc library files on your AR Server, or wherever you're running the perl scripts from.
 
This post on the sourceforge site has some additional information in the 'comments' section: http://sourceforge.net/tracker/index.php?func=detail&aid=2877182&group_id=116013&atid=673428
 
 
Regards
Joel Guttenberg


________________________________

From: Karlo Parulan
Sent: Fri 20/11/2009 10:54 AM
To: ars...@ar...
Subject: [Arsperl-users] ARSPerl in ARS 7.5



Hi all,

 

We have a customer that wants to continue to use their ARSPerl 1.91 code in an ARS 7.5 environment.  First and foremost, is it compatible?

 

Has anyone performed a migration of ARSPerl to the current version of ARS and what steps were performed to continue to use the ARSPerl functionality in the ARS 7.5 environment?

 

Your help is much appreciated.

 

Thanks in advance,

Karlo Parulan



 

[Arsperl-users] ARSPerl in ARS 7.5

[Karlo P. <Kar...@pl...>]

Hi all,

 

We have a customer that wants to continue to use their ARSPerl 1.91 code
in an ARS 7.5 environment.  First and foremost, is it compatible?

 

Has anyone performed a migration of ARSPerl to the current version of
ARS and what steps were performed to continue to use the ARSPerl
functionality in the ARS 7.5 environment?

 

Your help is much appreciated.

 

Thanks in advance,

Karlo Parulan



 

Re: [Arsperl-users] Error using ARSperl

[<Con...@t-...>]

in 7.5 not all the necessary libs are in /<install_dir>/api/lib directory. Some of them reside in /<install_dir>/bin

IMHO the following libraries are missing

libicuucbmc.so.32
libicudatabmc.so.32
libicui18nbmc.so.32

HTH

Kind Regards Conny


-----Ursprüngliche Nachricht-----
Von: Lane Vance [mailto:la...@ab...] 
Gesendet: Freitag, 13. November 2009 23:40
An: ARSperl Users
Betreff: [Arsperl-users] Error using ARSperl

We are running Remedy 7.5.  I was able to successfully install ARSperl from the latest cvs HEAD version obtained from sourceforge using the
7.5p2 ARS APIs on Linux (32-bit) which was obtained from Remedy.  The output from the 'make' looks like everything compiled correctly for 32-bit.

When I run my test script, which just tries to "use ARS;" I get the following error:

# perl -c test.pl
Can't load '/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi/auto/ARS/ARS.so'
for module ARS:
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi/auto/ARS/ARS.so:
undefined symbol: ucnv_open_3_2 at
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/DynaLoader.pm line 230.
 at test.pl line 3
Compilation failed in require at test.pl line 3.
BEGIN failed--compilation aborted at test.pl line 3.


Anyone have any clue as to what might be causing this?  By the way, I also compiled against 7.0p2 which successfully compiled but resulted in the same error.  I also tried to compile against 7.1p1 but I ran into compile errors.

I really appreciate any help.

Thanks,
Lane

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Re: [Arsperl-users] Error using ARSperl

[_HK_ <cip...@gm...>]

Were there any warnings thrown during the make process? From my previous
experience, I think it didnt find some libraries(-licuucbmc -licui18nbmc) it
was supposed to. These are the libicuucbmc.so and libicui18nbmc.so files.
Ensure they are on your LD_LIBRARY_PATH, or copy them to the $ARAPI path.

hth,
~H

On Fri, Nov 13, 2009 at 2:39 PM, Lane Vance <la...@ab...> wrote:

> We are running Remedy 7.5.  I was able to successfully install ARSperl
> from the latest cvs HEAD version obtained from sourceforge using the
> 7.5p2 ARS APIs on Linux (32-bit) which was obtained from Remedy.  The
> output from the 'make' looks like everything compiled correctly for
> 32-bit.
>
> When I run my test script, which just tries to "use ARS;" I get the
> following error:
>
> # perl -c test.pl
> Can't load
> '/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi/auto/ARS/ARS.so'
> for module ARS:
> /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi/auto/ARS/ARS.so:
> undefined symbol: ucnv_open_3_2 at
> /usr/lib/perl5/5.8.8/i386-linux-thread-multi/DynaLoader.pm line 230.
>  at test.pl line 3
> Compilation failed in require at test.pl line 3.
> BEGIN failed--compilation aborted at test.pl line 3.
>
>
> Anyone have any clue as to what might be causing this?  By the way, I
> also compiled against 7.0p2 which successfully compiled but resulted
> in the same error.  I also tried to compile against 7.1p1 but I ran
> into compile errors.
>
> I really appreciate any help.
>
> Thanks,
> Lane
>
>
> ------------------------------------------------------------------------------
> Let Crystal Reports handle the reporting - Free Crystal Reports 2008 30-Day
> trial. Simplify your report design, integration and deployment - and focus
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>



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http://www.harishkotha.com

[Arsperl-users] Error using ARSperl

[Lane V. <la...@ab...>]

We are running Remedy 7.5.  I was able to successfully install ARSperl
from the latest cvs HEAD version obtained from sourceforge using the
7.5p2 ARS APIs on Linux (32-bit) which was obtained from Remedy.  The
output from the 'make' looks like everything compiled correctly for
32-bit.

When I run my test script, which just tries to "use ARS;" I get the
following error:

# perl -c test.pl
Can't load '/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi/auto/ARS/ARS.so'
for module ARS:
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi/auto/ARS/ARS.so:
undefined symbol: ucnv_open_3_2 at
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/DynaLoader.pm line 230.
 at test.pl line 3
Compilation failed in require at test.pl line 3.
BEGIN failed--compilation aborted at test.pl line 3.


Anyone have any clue as to what might be causing this?  By the way, I
also compiled against 7.0p2 which successfully compiled but resulted
in the same error.  I also tried to compile against 7.1p1 but I ran
into compile errors.

I really appreciate any help.

Thanks,
Lane

Re: [Arsperl-users] [SPAM] ARSPerl on AIX

[Thilo S. <thi...@ap...>]

It looks like most of the syntax errors are caused by C++ style comments 
in supportrev.c (i.e. //... instead of /* .... */).

I don't know if this applies to your AIX/xlc version, but there seems to 
be a -qcpluscmt compiler flag to handle this. Just google for "xlc 
qcpluscmt".


Moreover, try changing line 3356 of "support.c" from
   int dt = in->tag - AR_FIELD_OFFSET;
to
   unsigned int dt = in->tag - AR_FIELD_OFFSET;


and line 1242 of "supportrev.c" from
   int len;
to
   STRLEN len;


I'll also check in an update to the CVS repository on Sourceforge, which 
will have these issues fixed.


Regards,
Thilo



Findlay, Graham wrote:
> Hi,
> 
> We are trying to install ARSPerl (v1.91)on AIX 5.3 but the compile is 
> not working.  The compiler we are using is IBM’s xlc and we have a soft 
> link from cc_r to the xlc compiler.  Output from the compiler is 
> below……..can anyone help?
> 
>  
> 
> Skip blib/lib/ARSarerrno-h.pm (unchanged)
> 
> Skip blib/lib/ARSnparm.pm (unchanged)
> 
> Skip blib/lib/_h2ph_pre.ph (unchanged)
> 
> Skip blib/lib/ARSar-h.pm (unchanged)
> 
> Skip blib/lib/ARSnterrno-h.pm (unchanged)
> 
> Skip blib/lib/ARSnt-h.pm (unchanged)
> 
> Skip blib/lib/ARSOOsup.pm (unchanged)
> 
> Skip blib/lib/ARSOOmsgs.pm (unchanged)
> 
> Skip blib/lib/ARSOOform.pm (unchanged)
> 
> Skip blib/lib/ARS.pm (unchanged)
> 
>         cc_r -c  -I/usr/ars/api630p018aix/include  -D_ALL_SOURCE 
> -D_ANSI_C_SOURCE -D_POSIX_SOURCE -qmaxmem=16384 -qnoansialias 
> -DUSE_NATIVE_DLOPEN -DNEED_PTHREAD_INIT -q32 -D_LARGE_FILES -qlonglong 
> -O    -DVERSION=\"1.91\"  -DXS_VERSION=\"1.91\"  
> "-I/usr/opt/perl5/lib/5.8.2/aix-thread-multi/CORE"  -g  -DARS32  
> -DARS452  -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=2 
> -DPERL_BASEREV_IS=50  ARS.c
> 
>     1500-030: (I) INFORMATION: boot_ARS: Additional optimization may be 
> attained by recompiling and specifying MAXMEM option with a value 
> greater than 16384.
> 
>         cc_r -c  -I/usr/ars/api630p018aix/include  -D_ALL_SOURCE 
> -D_ANSI_C_SOURCE -D_POSIX_SOURCE -qmaxmem=16384 -qnoansialias 
> -DUSE_NATIVE_DLOPEN -DNEED_PTHREAD_INIT -q32 -D_LARGE_FILES -qlonglong 
> -O    -DVERSION=\"1.91\"  -DXS_VERSION=\"1.91\"  
> "-I/usr/opt/perl5/lib/5.8.2/aix-thread-multi/CORE"  -g  -DARS32  
> -DARS452  -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=2 
> -DPERL_BASEREV_IS=50  support.c
> 
> "support.c", line 3358.90: 1506-280 (W) Function argument assignment 
> between types "unsigned int*" and "int*" is not allowed.
> 
>     1500-030: (I) INFORMATION: perl_ARFieldLimitStruct: Additional 
> optimization may be attained by recompiling and specifying MAXMEM option 
> with a value greater than 16384.
> 
>         cc_r -c  -I/usr/ars/api630p018aix/include  -D_ALL_SOURCE 
> -D_ANSI_C_SOURCE -D_POSIX_SOURCE -qmaxmem=16384 -qnoansialias 
> -DUSE_NATIVE_DLOPEN -DNEED_PTHREAD_INIT -q32 -D_LARGE_FILES -qlonglong 
> -O    -DVERSION=\"1.91\"  -DXS_VERSION=\"1.91\"  
> "-I/usr/opt/perl5/lib/5.8.2/aix-thread-multi/CORE"  -g  -DARS32  
> -DARS452  -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=2 
> -DPERL_BASEREV_IS=50  supportrev.c
> 
> "supportrev.c", line 1244.23: 1506-280 (W) Function argument assignment 
> between types "unsigned long*" and "int*" is not allowed.
> 
> "supportrev.c", line 2810.17: 1506-046 (S) Syntax error.
> 
> "supportrev.c", line 2821.57: 1506-046 (S) Syntax error.
> 
> "supportrev.c", line 2822.57: 1506-046 (S) Syntax error.
> 
> "supportrev.c", line 2822.123: 1506-045 (S) Undeclared identifier dataType.
> 
> "supportrev.c", line 3009.17: 1506-046 (S) Syntax error.
> 
> "supportrev.c", line 3189.17: 1506-046 (S) Syntax error.
> 
> make: 1254-004 The error code from the last command is 1.
> 
>  
> 
>  
> 
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Re: [Arsperl-users] Trouble Setting Drop Down Menu Items with ARSperl

[Jim H. <jf...@uf...>]

Rusty Copeland wrote:
> If I remember my ARSperl correctly you need to figure out the "Ticket Owner" field id and $name
> needs to be translated from the name of the value to the menu entry id. For instance if the
> ticket owner pulldown looks like this
> 
> 0: tom 1: dick 2. george
> 
> and you wanted to assign the ticket to george then $name should equal 2.  I believe this is how
> this is supposed to work. It's been a while since I worked with ARSperl.

Thanks, Rusty -- I should have mentioned in my post that I had tried setting $name to
an integer and I still get the same error.

Thanks,
Jim

Re: [Arsperl-users] Trouble Setting Drop Down Menu Items with ARSperl

[Thilo S. <thi...@ap...>]

This is probably a message defined in a filter somewhere (since the 
message number is 10000).

I suppose that when you select a "Ticket Owner" in the Remedy client, 
other fields are probably set as well (invisible to the user).

You might want to do an active link/filter log of that action to see 
what really happens behind the scenes.


Regards,
Thilo



Jim Hranicky wrote:
> I'm trying to set the value of a Drop Down menu in Remedy (in this case
> "Ticket Owner" like so:
> 
>    my $ars = new ARS (
>      -server => $server,
>      -username => $username,
>      -password => $password
>    );
> 
>    my $form = $ars->openForm (-form => $schema);
> 
>    $form->set(
>      -entry => $eid,
>      -gettime => 0,
>      -value => {
>         "Ticket Owner" => $name,
>      }
>    )
> 
> When I try this I get this error:
> 
>    [ERROR]  (Ticket Owner is not valid.  Please select a value from the
>    drop down.) (ARERR #10000)
> 
> I can set them from the remedy client, but not from ARSperl -- does anyone
> know the right way to set this?
> 
> Thanks,
> 
> ----------------------------------------------------------------------
> | Jim Hranicky, Security Engineer                    UF InfoSec Team |
> | E202 SSRB                                     Phone (352) 392-2061 |
> |                              jf...@uf...                           |
> ----------------------------------------------------------------------
> 
> ------------------------------------------------------------------------------
> Let Crystal Reports handle the reporting - Free Crystal Reports 2008 30-Day 
> trial. Simplify your report design, integration and deployment - and focus on 
> what you do best, core application coding. Discover what's new with
> Crystal Reports now.  http://p.sf.net/sfu/bobj-july
> 
> 
> --
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> Ars...@ar...
> https://lists.sourceforge.net/lists/listinfo/arsperl-users
> 

Re: [Arsperl-users] Trouble Setting Drop Down Menu Items with ARSperl

[Rusty C. <rco...@ya...>]

If I remember my ARSperl correctly you need to figure out the "Ticket Owner" field id and $name needs to be translated from the name of the value to the menu entry id. For instance if the ticket owner pulldown looks like this

0: tom
1: dick
2. george

and you wanted to assign the ticket to george then $name should equal 2.  I believe this is how this is supposed to work. It's been a while since I worked with ARSperl.

Hope it helps,

Rusty




----- Original Message ----
From: Jim Hranicky <jf...@uf...>
To: ars...@ar...
Sent: Mon, November 9, 2009 7:46:34 AM
Subject: [Arsperl-users] Trouble Setting Drop Down Menu Items with ARSperl

I'm trying to set the value of a Drop Down menu in Remedy (in this case
"Ticket Owner" like so:

   my $ars = new ARS (
     -server => $server,
     -username => $username,
     -password => $password
   );

   my $form = $ars->openForm (-form => $schema);

   $form->set(
     -entry => $eid,
     -gettime => 0,
     -value => {
        "Ticket Owner" => $name,
     }
   )

When I try this I get this error:

   [ERROR]  (Ticket Owner is not valid.  Please select a value from the
   drop down.) (ARERR #10000)

I can set them from the remedy client, but not from ARSperl -- does anyone
know the right way to set this?

Thanks,

----------------------------------------------------------------------
| Jim Hranicky, Security Engineer                    UF InfoSec Team |
| E202 SSRB                                     Phone (352) 392-2061 |
|                              jf...@uf...                           |
----------------------------------------------------------------------

------------------------------------------------------------------------------
Let Crystal Reports handle the reporting - Free Crystal Reports 2008 30-Day 
trial. Simplify your report design, integration and deployment - and focus on 
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[Arsperl-users] Trouble Setting Drop Down Menu Items with ARSperl

[Jim H. <jf...@uf...>]

I'm trying to set the value of a Drop Down menu in Remedy (in this case
"Ticket Owner" like so:

   my $ars = new ARS (
     -server => $server,
     -username => $username,
     -password => $password
   );

   my $form = $ars->openForm (-form => $schema);

   $form->set(
     -entry => $eid,
     -gettime => 0,
     -value => {
        "Ticket Owner" => $name,
     }
   )

When I try this I get this error:

   [ERROR]  (Ticket Owner is not valid.  Please select a value from the
   drop down.) (ARERR #10000)

I can set them from the remedy client, but not from ARSperl -- does anyone
know the right way to set this?

Thanks,

----------------------------------------------------------------------
| Jim Hranicky, Security Engineer                    UF InfoSec Team |
| E202 SSRB                                     Phone (352) 392-2061 |
|                              jf...@uf...                           |
----------------------------------------------------------------------

[Arsperl-users] ADV: Yet another free ARS workflow analyzer

[Thilo S. <thi...@ap...>]

Hi all,


here comes arXtract, another ARS workflow analyzer in the tradition of 
ARSdoc. It's Perl-based and stores its data in ARS forms – enabling you 
to find virtually ANYTHING you want to know about your ARS code. Just 
search for arbitray keywords using Remedy User Tool or MidTier.

arXtract's data structure combined with the ARS clients' advanced search 
function will give you an unprecedented insight into your ARS 
application. ARS workflow is presented as pseudocode enabling you to 
"read" your workflow as if it was – well, imagine some kind of ARS 
scripting language.

Before you expect too much, let me answer the obvious question: arXtract 
translates ARS workflow into human-readable pseudocode. It does not, 
conversely, compile that pseudocode into ARS workflow. Not yet.

Well, just try it out. You will need a licensed ARS server as you'll 
probably have more than 2000 workflow objects (also counting forms and 
fields) to be documented.

The freeware version of arXtract can be downloaded from 
http://www.apprologic.com



Have fun and kind regards,

Thilo Stapff

ApproLogic GmbH
Waldstr. 92
D-63128 Dietzenbach
Phone: +49 6074 4811814
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[Arsperl-users] Problems using ARS Perl 1.91 on 32-bit RHEL5

[Paul B. <pbl...@gm...>]

Hello,

This package compiles successfully with warnings, but tests fail with the
following (including tests using the ARS module after a 'make install'):

Can't load '/root/Desktop/ARSperl-1.91/blib/arch/auto/ARS/ARS.so' for module
ARS: libicuucbmc.so.32: cannot open shared object file: No such file or
directory at /usr/lib/perl5/5.8.8/i386-linux-thread-multi/DynaLoader.pm line
230.

Here's the full make dialogue:

[root@remappdev32 ARSperl-1.91]# make
cp ARSarerrno-h.pm blib/lib/ARSarerrno-h.pm
cp ARSnparm.pm blib/lib/ARSnparm.pm
cp artypes.ph blib/lib/artypes.ph
cp _h2ph_pre.ph blib/lib/_h2ph_pre.ph
cp ARSar-h.pm blib/lib/ARSar-h.pm
cp ARSnterrno-h.pm blib/lib/ARSnterrno-h.pm
cp ARSnt-h.pm blib/lib/ARSnt-h.pm
cp ARSOOsup.pm blib/lib/ARSOOsup.pm
cp ARSOOmsgs.pm blib/lib/ARSOOmsgs.pm
cp ARSOOform.pm blib/lib/ARSOOform.pm
cp ARS.pm blib/lib/ARS.pm
AutoSplitting blib/lib/ARS.pm (blib/lib/auto/ARS)
/usr/bin/perl /usr/lib/perl5/5.8.8/ExtUtils/xsubpp  -typemap
/usr/lib/perl5/5.8.8/ExtUtils/typemap -typemap typemap  ARS.xs > ARS.xsc &&
mv ARS.xsc ARS.c
gcc -c  -I/remedy/ARSystem/api/include -D_REENTRANT -D_GNU_SOURCE
-fno-strict-aliasing -pipe -Wdeclaration-after-statement
-I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64
-I/usr/include/gdbm -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions
-fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic
-fasynchronous-unwind-tables   -DVERSION=\"1.91\" -DXS_VERSION=\"1.91\"
-fPIC "-I/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE"  -g
-Wno-unused-variable -Wuninitialized  -DARS32  -DARS452  -malign-double
-DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50  ARS.c
ARS.c: In function âXS_ARS_ars_CreateFieldâ:
ARS.xs:3817: warning: âcreateModeâ may be used uninitialized in this
function
ARS.xs: In function âXS_ARS_ars_SetVUIâ:
ARS.xs:4689: warning: call to __builtin___memset_chk will always overflow
destination buffer
gcc -c  -I/remedy/ARSystem/api/include -D_REENTRANT -D_GNU_SOURCE
-fno-strict-aliasing -pipe -Wdeclaration-after-statement
-I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64
-I/usr/include/gdbm -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions
-fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic
-fasynchronous-unwind-tables   -DVERSION=\"1.91\" -DXS_VERSION=\"1.91\"
-fPIC "-I/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE"  -g
-Wno-unused-variable -Wuninitialized  -DARS32  -DARS452  -malign-double
-DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50
support.c
support.c: In function âperl_ARFieldValueOrArithStructâ:
support.c:3358: warning: pointer targets in passing argument 2 of
âperl_dataType_namesâ differ in signedness
support.c: In function âsv_to_ARValueâ:
support.c:3904: warning: operation on â__lenâ may be undefined
support.c:3926: warning: operation on â__lenâ may be undefined
support.c: In function âperl_ARCharMenuStructâ:
support.c:4519: warning: âretâ may be used uninitialized in this function
support.c: In function âperl_ARBulkEntryReturnâ:
support.c:4272: warning: âretâ may be used uninitialized in this function
gcc -c  -I/remedy/ARSystem/api/include -D_REENTRANT -D_GNU_SOURCE
-fno-strict-aliasing -pipe -Wdeclaration-after-statement
-I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64
-I/usr/include/gdbm -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions
-fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic
-fasynchronous-unwind-tables   -DVERSION=\"1.91\" -DXS_VERSION=\"1.91\"
-fPIC "-I/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE"  -g
-Wno-unused-variable -Wuninitialized  -DARS32  -DARS452  -malign-double
-DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50
supportrev.c
supportrev.c: In function ârev_ARValueStructâ:
supportrev.c:1244: warning: pointer targets in passing argument 3 of
âPerl_sv_2pv_flagsâ differ in signedness
supportrev.c: In function ârev_ARByteListâ:
supportrev.c:1491: warning: format â%dâ expects type âintâ, but argument 3
has type âlong unsigned intâ
supportrev.c: In function ârev_ARPermissionListâ:
supportrev.c:2757: warning: suggest parentheses around assignment used as
truth value
supportrev.c:2758: warning: null argument where non-null required (argument
1)
supportrev.c: At top level:
supportrev.c:551: warning: ârev_ARDisplayStruct_helperâ defined but not used
gcc -c  -I/remedy/ARSystem/api/include -D_REENTRANT -D_GNU_SOURCE
-fno-strict-aliasing -pipe -Wdeclaration-after-statement
-I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64
-I/usr/include/gdbm -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions
-fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic
-fasynchronous-unwind-tables   -DVERSION=\"1.91\" -DXS_VERSION=\"1.91\"
-fPIC "-I/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE"  -g
-Wno-unused-variable -Wuninitialized  -DARS32  -DARS452  -malign-double
-DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50
supportrev_generated.c
Running Mkbootstrap for ARS ()
chmod 644 ARS.bs
rm -f blib/arch/auto/ARS/ARS.so
gcc  -shared -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions
-fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic
-fasynchronous-unwind-tables -L/usr/local/lib ARS.o support.o supportrev.o
supportrev_generated.o /remedy/ARSystem/api/lib/libar.a  -o
blib/arch/auto/ARS/ARS.so    \
           -L/remedy/ARSystem/api/lib -lpthread -licuucbmc
-licui18nbmc         \

chmod 755 blib/arch/auto/ARS/ARS.so
cp ARS.bs blib/arch/auto/ARS/ARS.bs
chmod 644 blib/arch/auto/ARS/ARS.bs


I have tried adding the lib directory containing libicuucbmc.so.32 to my
LD_LIBRARY_PATH but no luck.

Any thoughts?

-Paul

Re: [Arsperl-users] Problems using ARS Perl 1.91 on 32-bit RHEL5

[Paul B. <pbl...@gm...>]

Sorry, I forgot to re-shell after changing my LD_LIBRARY_PATH, that seems to
have done it.

-Paul

On Thu, Oct 1, 2009 at 1:57 PM, Paul Blasquez <pbl...@gm...> wrote:

> Hello,
>
> This package compiles successfully with warnings, but tests fail with the
> following (including tests using the ARS module after a 'make install'):
>
> Can't load '/root/Desktop/ARSperl-1.91/blib/arch/auto/ARS/ARS.so' for
> module ARS: libicuucbmc.so.32: cannot open shared object file: No such file
> or directory at /usr/lib/perl5/5.8.8/i386-linux-thread-multi/DynaLoader.pm
> line 230.
>
> Here's the full make dialogue:
>
> [root@remappdev32 ARSperl-1.91]# make
> cp ARSarerrno-h.pm blib/lib/ARSarerrno-h.pm
> cp ARSnparm.pm blib/lib/ARSnparm.pm
> cp artypes.ph blib/lib/artypes.ph
> cp _h2ph_pre.ph blib/lib/_h2ph_pre.ph
> cp ARSar-h.pm blib/lib/ARSar-h.pm
> cp ARSnterrno-h.pm blib/lib/ARSnterrno-h.pm
> cp ARSnt-h.pm blib/lib/ARSnt-h.pm
> cp ARSOOsup.pm blib/lib/ARSOOsup.pm
> cp ARSOOmsgs.pm blib/lib/ARSOOmsgs.pm
> cp ARSOOform.pm blib/lib/ARSOOform.pm
> cp ARS.pm blib/lib/ARS.pm
> AutoSplitting blib/lib/ARS.pm (blib/lib/auto/ARS)
> /usr/bin/perl /usr/lib/perl5/5.8.8/ExtUtils/xsubpp  -typemap
> /usr/lib/perl5/5.8.8/ExtUtils/typemap -typemap typemap  ARS.xs > ARS.xsc &&
> mv ARS.xsc ARS.c
> gcc -c  -I/remedy/ARSystem/api/include -D_REENTRANT -D_GNU_SOURCE
> -fno-strict-aliasing -pipe -Wdeclaration-after-statement
> -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64
> -I/usr/include/gdbm -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions
> -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic
> -fasynchronous-unwind-tables   -DVERSION=\"1.91\" -DXS_VERSION=\"1.91\"
> -fPIC "-I/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE"  -g
> -Wno-unused-variable -Wuninitialized  -DARS32  -DARS452  -malign-double
> -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50  ARS.c
> ARS.c: In function âXS_ARS_ars_CreateFieldâ:
> ARS.xs:3817: warning: âcreateModeâ may be used uninitialized in this
> function
> ARS.xs: In function âXS_ARS_ars_SetVUIâ:
> ARS.xs:4689: warning: call to __builtin___memset_chk will always overflow
> destination buffer
> gcc -c  -I/remedy/ARSystem/api/include -D_REENTRANT -D_GNU_SOURCE
> -fno-strict-aliasing -pipe -Wdeclaration-after-statement
> -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64
> -I/usr/include/gdbm -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions
> -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic
> -fasynchronous-unwind-tables   -DVERSION=\"1.91\" -DXS_VERSION=\"1.91\"
> -fPIC "-I/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE"  -g
> -Wno-unused-variable -Wuninitialized  -DARS32  -DARS452  -malign-double
> -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50
> support.c
> support.c: In function âperl_ARFieldValueOrArithStructâ:
> support.c:3358: warning: pointer targets in passing argument 2 of
> âperl_dataType_namesâ differ in signedness
> support.c: In function âsv_to_ARValueâ:
> support.c:3904: warning: operation on â__lenâ may be undefined
> support.c:3926: warning: operation on â__lenâ may be undefined
> support.c: In function âperl_ARCharMenuStructâ:
> support.c:4519: warning: âretâ may be used uninitialized in this function
> support.c: In function âperl_ARBulkEntryReturnâ:
> support.c:4272: warning: âretâ may be used uninitialized in this function
> gcc -c  -I/remedy/ARSystem/api/include -D_REENTRANT -D_GNU_SOURCE
> -fno-strict-aliasing -pipe -Wdeclaration-after-statement
> -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64
> -I/usr/include/gdbm -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions
> -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic
> -fasynchronous-unwind-tables   -DVERSION=\"1.91\" -DXS_VERSION=\"1.91\"
> -fPIC "-I/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE"  -g
> -Wno-unused-variable -Wuninitialized  -DARS32  -DARS452  -malign-double
> -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50
> supportrev.c
> supportrev.c: In function ârev_ARValueStructâ:
> supportrev.c:1244: warning: pointer targets in passing argument 3 of
> âPerl_sv_2pv_flagsâ differ in signedness
> supportrev.c: In function ârev_ARByteListâ:
> supportrev.c:1491: warning: format â%dâ expects type âintâ, but argument 3
> has type âlong unsigned intâ
> supportrev.c: In function ârev_ARPermissionListâ:
> supportrev.c:2757: warning: suggest parentheses around assignment used as
> truth value
> supportrev.c:2758: warning: null argument where non-null required (argument
> 1)
> supportrev.c: At top level:
> supportrev.c:551: warning: ârev_ARDisplayStruct_helperâ defined but not
> used
> gcc -c  -I/remedy/ARSystem/api/include -D_REENTRANT -D_GNU_SOURCE
> -fno-strict-aliasing -pipe -Wdeclaration-after-statement
> -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64
> -I/usr/include/gdbm -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions
> -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic
> -fasynchronous-unwind-tables   -DVERSION=\"1.91\" -DXS_VERSION=\"1.91\"
> -fPIC "-I/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE"  -g
> -Wno-unused-variable -Wuninitialized  -DARS32  -DARS452  -malign-double
> -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50
> supportrev_generated.c
> Running Mkbootstrap for ARS ()
> chmod 644 ARS.bs
> rm -f blib/arch/auto/ARS/ARS.so
> gcc  -shared -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions
> -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic
> -fasynchronous-unwind-tables -L/usr/local/lib ARS.o support.o supportrev.o
> supportrev_generated.o /remedy/ARSystem/api/lib/libar.a  -o
> blib/arch/auto/ARS/ARS.so    \
>            -L/remedy/ARSystem/api/lib -lpthread -licuucbmc
> -licui18nbmc         \
>
> chmod 755 blib/arch/auto/ARS/ARS.so
> cp ARS.bs blib/arch/auto/ARS/ARS.bs
> chmod 644 blib/arch/auto/ARS/ARS.bs
>
>
> I have tried adding the lib directory containing libicuucbmc.so.32 to my
> LD_LIBRARY_PATH but no luck.
>
> Any thoughts?
>
> -Paul
>
>
>

Re: [Arsperl-users] Creating a definition file

[Marc S. <mar...@gm...>]

Thanks all for your help.  I think I have handle on this now.

Marc Simmons

On Mon, Jul 20, 2009 at 8:36 AM, Thilo Stapff <thi...@ap...>wrote:

> The table of contents at http://arsperl.sourceforge.net/manual/toc.html
> does not represent in any way the current status of the arsperl manual.
>
> See
>
> http://arsperl.cvs.sourceforge.net/viewvc/*checkout*/arsperl/ARSperl/html/manual/toc.html?revision=1.29
> for an up-to-date version.
>
>
> To build web services via arsperl, I'd probably do this:
>
> - Create a web service in the admin tool
>
> - Retrieve the corresponding arsperl data structure via ars_GetContainer
>
> - Create a readable output of the structure with e.g. Data::Dumper
>
> - Use this structure as basis for the input to ars_CreateContainer
>
>
> Regards,
> Thilo
>
>
> Carey Matthew Black wrote:
> > Marc,
> >
> > If you are going to create an ARS Web Service Object ( So that ARS
> > will publish an Web Services interface for other applications to talk
> > to.) then you will be creating an ARS Container. ARS Containers are a
> > super set object that comprise ARS Applications, ARS Web Services, ARS
> > Guides( Filter and Active Link), and PackingLists too. So you are
> > going to need to use the C API command: ARCreateContainer.  Note: This
> > is a very different task than getting ARSystem to call some other
> > applications Web Service.
> >
> > I know that the ARSPerl manual is more than a bit out of date, but
> > after reviewing (http://arsperl.sourceforge.net/manual/toc.html) I do
> > not see this function as being implemented at all in ARSPerl. Maybe it
> > is implemented and not yet documented, but I doubt that will help you
> > much.
> >
> >
> > I have yet to have a need to make an ARS Web Service object from any
> > of the API's. So I poked around for 10 minutes and here is what I see:
> >
> > After reviewing the C and Java API docs (for 7.1) I would suggest that
> > you use the Java API. The Java API looks like there is at least some
> > detail (Although not much there either) that might help you along your
> > way. However you have a fair amount of detective work to do no matter
> > which API language you select.
> >
> > You likely need to pay attention to these constants:
> >
> > ARCON_*  (specifically ARCON_WEBSERVICE = 5)
> > ARREF_WS_*
> >
> > And likely others too.
> >
> > I think your best bet is to manually create a Web Service (or 10) and
> > export their def files in XML format. That should help you to see what
> > properties are being set by the Admin Tool and should help you
> > decipher the poorly documented C and Java APIs. You might even want to
> > ask BMC Tech Support if you have specific questions about an API
> > property too. But I doubt they will be of much help.
> >
> > For what it is worth: I was able to make a "non-functional" ARS web
> > service by using the v7.1 JavaDriver. If I could find what properties
> > I needed to set I bet I could even create a working WebService with
> > that client too. So you may want to work out how to feed a command
> > file to the JavaDriver and not have to know any (or almost any) Java
> > too. ( You may also be able to use the "driver", written with the C
> > API tool too.)
> >
> > Good luck.
> >
>
>
>
> ------------------------------------------------------------------------------
> Enter the BlackBerry Developer Challenge
> This is your chance to win up to $100,000 in prizes! For a limited time,
> vendors submitting new applications to BlackBerry App World(TM) will have
> the opportunity to enter the BlackBerry Developer Challenge. See full prize
> details at: http://p.sf.net/sfu/Challenge
>
>
> --
> Arsperl-users mailing list
> Ars...@ar...
> https://lists.sourceforge.net/lists/listinfo/arsperl-users
>



-- 
Marc Simmons
Remedy Administrator

"Everyday above ground is a good day... the rest is a choice!"

Re: [Arsperl-users] 1.90 - Query Sort

[LJ L. <lj....@gm...>]

Thilo,
That is what was happening in this instance, using a hash.  Thanks for the
tip. 

-----Original Message-----
From: Thilo Stapff [mailto:thi...@ap...] 
Sent: Sunday, July 12, 2009 11:53 AM
To: ARSperl User Discussion
Subject: Re: [Arsperl-users] 1.90 - Query Sort

The ars_GetListEntry function has those parameters too.

Moreover, if no such parameters are passed, the sort order of the form
should indeed be used.

I once made the mistake of putting the return values from ars_GetListEntry
into a hash, which has the effect that the sorting information gets lost,
even if the entries are returned in the correct
order:

%entries = ars_GetListEntry( ... );



Thilo



Brad Fike wrote:
> LJ,
> 
> Long time no talk.
> 
> I normally sort the records on my own but you can use the 
> ars_GetListEntryWithFields function. It has some optional sort 
> parameters.
> http://www.soton.ac.uk/~_remedy/ARSperl/manual/ars_GetListEntryWithFie
> lds.html
> 
> -Brad
> 
> On Fri, Jul 10, 2009 at 5:15 PM, LJ Longwing<lj....@gm...> wrote:
>> I'm interested in having the records pulled back from a query be 
>> sorted.  I set the sort order on the form in question, but that 
>> doesn't seem to affect the sort of the results I get via ARSPerl.  
>> Any and all assistance is appreciated.
>>
>>
>> ---------------------------------------------------------------------
>> --------- Enter the BlackBerry Developer Challenge This is your 
>> chance to win up to $100,000 in prizes! For a limited time, vendors 
>> submitting new applications to BlackBerry App World(TM) will have the 
>> opportunity to enter the BlackBerry Developer Challenge. See full 
>> prize details at: http://p.sf.net/sfu/Challenge
>>
>>
>> --
>> Arsperl-users mailing list
>> Ars...@ar...
>> https://lists.sourceforge.net/lists/listinfo/arsperl-users
>>
> 
> ----------------------------------------------------------------------
> -------- Enter the BlackBerry Developer Challenge This is your chance 
> to win up to $100,000 in prizes! For a limited time, vendors 
> submitting new applications to BlackBerry App World(TM) will have the 
> opportunity to enter the BlackBerry Developer Challenge. See full 
> prize details at: http://p.sf.net/sfu/Challenge
> 
> 
> --
> Arsperl-users mailing list
> Ars...@ar...
> https://lists.sourceforge.net/lists/listinfo/arsperl-users
> 


----------------------------------------------------------------------------
--
Enter the BlackBerry Developer Challenge This is your chance to win up to
$100,000 in prizes! For a limited time, vendors submitting new applications
to BlackBerry App World(TM) will have the opportunity to enter the
BlackBerry Developer Challenge. See full prize details at:
http://p.sf.net/sfu/Challenge


--
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Ars...@ar...
https://lists.sourceforge.net/lists/listinfo/arsperl-users

Re: [Arsperl-users] 1.90 - Query Sort

[LJ L. <lj....@gm...>]

The reason I wasn't getting the sort was because the result set was being
put in a hash instead of an array, and there's a note in the docs tat says
the only way to retain the sort returned by Remedy is by putting it in an
array.  I converted it using the example in the docs and it works perfectly.
Thanks for your time folks 

-----Original Message-----
From: Brad Fike [mailto:br...@jb...] 
Sent: Friday, July 10, 2009 5:11 PM
To: ARSperl User Discussion
Subject: Re: [Arsperl-users] 1.90 - Query Sort

LJ,

Long time no talk.

I normally sort the records on my own but you can use the
ars_GetListEntryWithFields function. It has some optional sort parameters.
http://www.soton.ac.uk/~_remedy/ARSperl/manual/ars_GetListEntryWithFields.ht
ml

-Brad

On Fri, Jul 10, 2009 at 5:15 PM, LJ Longwing<lj....@gm...> wrote:
> I'm interested in having the records pulled back from a query be 
> sorted.  I set the sort order on the form in question, but that 
> doesn't seem to affect the sort of the results I get via ARSPerl.  Any 
> and all assistance is appreciated.
>
>
> ----------------------------------------------------------------------
> -------- Enter the BlackBerry Developer Challenge This is your chance 
> to win up to $100,000 in prizes! For a limited time, vendors 
> submitting new applications to BlackBerry App World(TM) will have the 
> opportunity to enter the BlackBerry Developer Challenge. See full 
> prize details at: http://p.sf.net/sfu/Challenge
>
>
> --
> Arsperl-users mailing list
> Ars...@ar...
> https://lists.sourceforge.net/lists/listinfo/arsperl-users
>

----------------------------------------------------------------------------
--
Enter the BlackBerry Developer Challenge This is your chance to win up to
$100,000 in prizes! For a limited time, vendors submitting new applications
to BlackBerry App World(TM) will have the opportunity to enter the
BlackBerry Developer Challenge. See full prize details at:
http://p.sf.net/sfu/Challenge


--
Arsperl-users mailing list
Ars...@ar...
https://lists.sourceforge.net/lists/listinfo/arsperl-users

Re: [Arsperl-users] Creating a definition file

[Thilo S. <thi...@ap...>]

The table of contents at http://arsperl.sourceforge.net/manual/toc.html 
does not represent in any way the current status of the arsperl manual.

See
http://arsperl.cvs.sourceforge.net/viewvc/*checkout*/arsperl/ARSperl/html/manual/toc.html?revision=1.29
for an up-to-date version.


To build web services via arsperl, I'd probably do this:

- Create a web service in the admin tool

- Retrieve the corresponding arsperl data structure via ars_GetContainer

- Create a readable output of the structure with e.g. Data::Dumper

- Use this structure as basis for the input to ars_CreateContainer


Regards,
Thilo


Carey Matthew Black wrote:
> Marc,
> 
> If you are going to create an ARS Web Service Object ( So that ARS
> will publish an Web Services interface for other applications to talk
> to.) then you will be creating an ARS Container. ARS Containers are a
> super set object that comprise ARS Applications, ARS Web Services, ARS
> Guides( Filter and Active Link), and PackingLists too. So you are
> going to need to use the C API command: ARCreateContainer.  Note: This
> is a very different task than getting ARSystem to call some other
> applications Web Service.
> 
> I know that the ARSPerl manual is more than a bit out of date, but
> after reviewing (http://arsperl.sourceforge.net/manual/toc.html) I do
> not see this function as being implemented at all in ARSPerl. Maybe it
> is implemented and not yet documented, but I doubt that will help you
> much.
> 
> 
> I have yet to have a need to make an ARS Web Service object from any
> of the API's. So I poked around for 10 minutes and here is what I see:
> 
> After reviewing the C and Java API docs (for 7.1) I would suggest that
> you use the Java API. The Java API looks like there is at least some
> detail (Although not much there either) that might help you along your
> way. However you have a fair amount of detective work to do no matter
> which API language you select.
> 
> You likely need to pay attention to these constants:
> 
> ARCON_*  (specifically ARCON_WEBSERVICE = 5)
> ARREF_WS_*
> 
> And likely others too.
> 
> I think your best bet is to manually create a Web Service (or 10) and
> export their def files in XML format. That should help you to see what
> properties are being set by the Admin Tool and should help you
> decipher the poorly documented C and Java APIs. You might even want to
> ask BMC Tech Support if you have specific questions about an API
> property too. But I doubt they will be of much help.
> 
> For what it is worth: I was able to make a "non-functional" ARS web
> service by using the v7.1 JavaDriver. If I could find what properties
> I needed to set I bet I could even create a working WebService with
> that client too. So you may want to work out how to feed a command
> file to the JavaDriver and not have to know any (or almost any) Java
> too. ( You may also be able to use the "driver", written with the C
> API tool too.)
> 
> Good luck.
> 

Re: [Arsperl-users] Creating a definition file

[Carey M. B. <bla...@gm...>]

Marc,

If you are going to create an ARS Web Service Object ( So that ARS
will publish an Web Services interface for other applications to talk
to.) then you will be creating an ARS Container. ARS Containers are a
super set object that comprise ARS Applications, ARS Web Services, ARS
Guides( Filter and Active Link), and PackingLists too. So you are
going to need to use the C API command: ARCreateContainer.  Note: This
is a very different task than getting ARSystem to call some other
applications Web Service.

I know that the ARSPerl manual is more than a bit out of date, but
after reviewing (http://arsperl.sourceforge.net/manual/toc.html) I do
not see this function as being implemented at all in ARSPerl. Maybe it
is implemented and not yet documented, but I doubt that will help you
much.


I have yet to have a need to make an ARS Web Service object from any
of the API's. So I poked around for 10 minutes and here is what I see:

After reviewing the C and Java API docs (for 7.1) I would suggest that
you use the Java API. The Java API looks like there is at least some
detail (Although not much there either) that might help you along your
way. However you have a fair amount of detective work to do no matter
which API language you select.

You likely need to pay attention to these constants:

ARCON_*  (specifically ARCON_WEBSERVICE = 5)
ARREF_WS_*

And likely others too.

I think your best bet is to manually create a Web Service (or 10) and
export their def files in XML format. That should help you to see what
properties are being set by the Admin Tool and should help you
decipher the poorly documented C and Java APIs. You might even want to
ask BMC Tech Support if you have specific questions about an API
property too. But I doubt they will be of much help.

For what it is worth: I was able to make a "non-functional" ARS web
service by using the v7.1 JavaDriver. If I could find what properties
I needed to set I bet I could even create a working WebService with
that client too. So you may want to work out how to feed a command
file to the JavaDriver and not have to know any (or almost any) Java
too. ( You may also be able to use the "driver", written with the C
API tool too.)

Good luck.

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.



On Fri, Jul 17, 2009 at 1:58 PM, Marc Simmons<mar...@gm...> wrote:
> I'm fairly new to ARSperl and I am writing an integration interface to
> "Remedy" systems.  Part of this interface would be a wsdl that could be used
> to create a Remedy Web Service.  Does anyone know how to create either the
> *.wsdl file or a definition file (xml or .def) that would contain the
> definition for the Remedy web service.
>
> More Details:
>
> I will be given a list of fields from a specific form on a server
> Using that information, my script would log into the Remedy server and
> capture necessary data about each field
> Using the captured data, the script would then generate a .wsdl file, or a
> definition file (xml or .def) that contained the definition for the wsdl
>
> I guess I could just use an existing WSDL file as a template.... but thought
> I'd ask the experts if there was a better way first.
>
> --
> Marc Simmons
> Remedy Administrator

[Arsperl-users] Creating a definition file

[Marc S. <mar...@gm...>]

I'm fairly new to ARSperl and I am writing an integration interface to
"Remedy" systems.  Part of this interface would be a wsdl that could be used
to create a Remedy Web Service.  Does anyone know how to create either the
*.wsdl file or a definition file (xml or .def) that would contain the
definition for the Remedy web service.

More Details:

I will be given a list of fields from a specific form on a server
Using that information, my script would log into the Remedy server and
capture necessary data about each field
Using the captured data, the script would then generate a .wsdl file, or a
definition file (xml or .def) that contained the definition for the wsdl

I guess I could just use an existing WSDL file as a template.... but thought
I'd ask the experts if there was a better way first.

-- 
Marc Simmons
Remedy Administrator

"Everyday above ground is a good day... the rest is a choice!"

Re: [Arsperl-users] Segfaults on Debian Lenny

[Tim S. <tsk...@st...>]

Con...@t-... writes:

>>         Is anybody else running ARSperl on Debian 5.0 (lenny)?  I've
>> got it working just fine (v1.91, with .deb files and everything, which
>> I'm happy to share), except that when the connection to the server is
>> closed, I get a segfault.  I don't know why this is happening, and my
>> early attempts at tracking the problem down have been unsuccessful.

>>         Before I tried to get a full bug report out there, I just
>>  wanted to see if anybody else had run into this.

> I had the same problem. But only if I was using the 5.x api libs and not
> using portmapper to connect to the server.

        So do you have things working now?  How are you handling this?

        Has anybody packaged "semi-official" .deb packages of the Remedy
API and/or ARSperl?  If not, I'd be happy to work with others to create
something.

                            - Tim Skirvin (tsk...@st...)
-- 
   Information Technology Services      http://www.stanford.edu/~tskirvin/
System Software Developer, Unix Team           Stanford University