Thread: Re: [Arsperl-devel] ars_export not returning expected output
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From: Michiel B. <mi...@be...> - 2009-03-23 20:39:18
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[moving to arsperl-devel mailinglist] Thilo, You're working on getting ARSperl to work with Remedy 7.5, thats good news! I only modified it a little to compile with the 7.5 libs, I changed infra/exsi.pl to pick up some new values from ar.h - where the comments did not indicate the variable types, and I modified the calls to ars_GetActivelink and the like. But I did not feel that to be enough to check into CVS. I've been looking at the whats-new documentation for 7.5 and saw an awful lot of new API calls for the debug functions. I guess you are not implementing those, right? Are you implementing the ARGetImage/ARSetImage etc calls? I noticed they implemented LOTS more new server information options than the ones they specified in the what's new guide... Is there anything I could do to help you with? Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Mar 23, 2009 at 17:50, Thilo Stapff <thi...@ap...>wrote: > Hi Michiel, > > as I understand it, only Jeff can create a release. > > However, I'd rather prefer to wait one or two weeks with this, since I'm > currently working on the 7.5 migration, which should definitely make it into > the next release. > > > Regards, > Thilo > > > Michiel Beijen wrote: > >> ** Actually, I can confirm this problem using ARSperl 1.91 and the 7.1 >> API. >> >> When use the 'head' version of ARSperl this does not occur - this is >> because Thilo Stapff has checked in some additions to ARSperl that did not >> make it to the 1.91 release. >> >> I will ask Thilo if he can create a 1.92 release. In the mean time, you >> can checkout the latest version from CVS and use that. >> >> Kind regards, >> -- >> Michiel Beijen >> Software Consultant >> +31 6 - 457 42 418 >> Bee Free IT + http://beefreeit.nl >> >> >> On Mon, Mar 23, 2009 at 02:36, Carey Matthew Black <bla...@gm...<mailto: >> bla...@gm...>> wrote: >> >> Bhupesh Gupta, >> >> Again.. I am guessing about this... Maybe your using a 64-bit Perl >> install? >> >> I have seen many references to the idea that the ARS API ( when >> version is < 7.5) is only compatible with a 32 bit Perl install. >> >> If your using ARS 7.5 libraries, then you likely have to use a 64 bit >> Perl insteall, but I have no idea how well ARSPerl has (or has not >> yet) been adapted for v7.5. >> >> Again, I am only guessing based on the information you have provided. >> I may be totally wrong. >> >> >> >> For what it is worth, posting ARSPerl questions to ARSList is fine. >> However, you may get more specific ARSPerl help if you cross post your >> questions to the ARSPerl mailing list. Here is the page to subscribe >> to that list: >> http://lists.sourceforge.net/mailman/listinfo/arsperl-users >> Specifically that ARSPerl list wants emails that are: >> " >> Appropriate content for this list: >> - reports of bugs >> - how to use ARSperl >> - how to solve a problem using ARSperl >> " >> >> I think you at least have found what looks to me to be a problem(bug?) >> in the examples/Dump_Setup.pl script. >> >> So I am cross posting this response to see if we can get some response >> about at least that part of this problem. Since you may not be a part >> of the ARSPerl list I would invite any response from the ARSPerl list >> to be sent to the list and also sent directly to you too. (Just in >> case your not getting email or watching the list on the web.) >> >> >> One other thing.... >> It may be helpful for everyone who might try to help you to know more >> about your environment: >> To name a few questions that may be helpful to know: >> >> What version of ARS are you using? >> What version of ARSPerl are you using? >> What platform are you installing ARSPerl on? >> >> Good luck. >> >> -- >> Carey Matthew Black >> BMC Remedy AR System Skilled Professional (RSP) >> ARS = Action Request System(Remedy) >> >> Love, then teach >> Solution = People + Process + Tools >> Fast, Accurate, Cheap.... Pick two. >> >> >> On Sun, Mar 22, 2009 at 10:59 AM, Bhupesh Gupta >> <gup...@gm... <mailto:gup...@gm...>> >> wrote: >> > Hi Matthew, >> > >> > You are correct, the intial error were due to invalid number of >> arguments, >> > but after correcting the script as suggested by you i am getting the >> > following error: >> > >> > "Free to wrong pool 265b08 not 10c015f at Dump_Setup.pl line 65." >> > >> > PLease suggest >> > >> >> Date: Sat, 21 Mar 2009 13:13:36 -0400 >> Subject: Re: ars_export not returning expected output >> From: Carey Matthew Black <bla...@gm... >> <mailto:bla...@gm...>> >> To: ar...@ar... <mailto:ar...@ar...> >> >> >> Bhupesh Gupta, >> >> You may want to check the value of $ars_errstr after the ars_Export >> function. I hope it will give you a good error message about what is >> wrong with your current code. >> >> >> However, to take a guess without seeing the error message. >> >> If I am reading your code correctly then you are seeing run time >> values like this: >> $type =3D "Schema" >> $name =3D "A_correct_form_name_for_your_server" >> and you are not getting any returned any value from the AR System >> server. >> >> >> If that is the case then I think you have two problems in your code. >> Your answer can be found here: >> http://arsperl.org/manual/ars_Export.html >> >> The function signature is as follows: >> ars_Export(ctrl, displayTag, vuiType, type1, name1, type2, name2, ...) >> >> And it returns this: >> On success >> returns a scalar string >> On failure >> returns undef >> >> ( Your getting the undef value back. ) >> >> >> You are calling it with values like this: >> ars_Export($ctrl, "", "Schema", $name1); >> ( That looks wrong to me. ) >> >> I do not see one of the displayTag or vuiType values in call that you >> are making. >> I think the type1 value that you are passing is also wrong. >> " >> Valid types are: >> * "schema" >> * "schema_defn" >> * "schema_view" >> * "schema_mail" >> * "filter" >> * "active_link" >> * "admin_ext" >> * "char_menu" >> * "escalation" >> * "dist_map" >> * "schema_view_min" >> * "container" >> * "dist_pool" >> * "schema_view_2" >> * "vui" >> * "field" >> * "xml_schema" >> * "xml_filter" >> * "xml_active_link" >> * "xml_char_menu" >> * "xml_escalation" >> * "xml_dist_map" >> * "xml_container" >> * "xml_dist_pool" >> * "xml_vui" >> * "xml_field" >> " >> >> In Perl ("Schema" ne "schema"). ( ne means, "not equals in a string >> sense") >> >> I think you need to do these two things: >> >> # note the change in case from Schema --> schema >> dump_type("$path/schema", "schema", \@schema); >> >> And then also do this... >> >> # added a vuiType constant value from the ARS module >> my $val =3D ars_Export($c,"", &ARS::AR_VUI_TYPE_NONE, $type,$name); >> >> >> I think that might work. >> >> -- >> Carey Matthew Black >> BMC Remedy AR System Skilled Professional (RSP) >> ARS =3D Action Request System(Remedy) >> >> Love, then teach >> Solution =3D People + Process + Tools >> Fast, Accurate, Cheap.... Pick two. >> >> >> On Wed, Mar 18, 2009 at 12:53 PM, Bhupesh Gupta >> <gup...@gm... <mailto:gup...@gm...>> >> wrote: >> > ** >> > >> > ---------- Forwarded message ---------- >> > From: Bhupesh Gupta <gup...@gm... >> <mailto:gup...@gm...>> >> > Date: Sat, Mar 7, 2009 at 8:18 PM >> > Subject: ars_export not returning expected output >> > To: AR...@li... <mailto:AR...@li...> >> > Cc: Bhupesh Gupta <gup...@gm... >> <mailto:gup...@gm...>> >> > >> > >> > ($ACCOUNT, $PASSWORD, $path) = @ARGV; >> > #chomp($path = `pwd`) if (!$path); >> > $c = ars_Login("BHUPESH-GUPTA",$ACCOUNT,$PASSWORD); >> > die "login error: $ars_errstr\n" unless defined($c); >> > >> > @schema = ars_GetListSchema($c, 0, 1024); >> > @active = ars_GetListActiveLink($c); >> > @filter = ars_GetListFilter($c); >> > @escal = ars_GetListEscalation($c); >> > @menu = ars_GetListCharMenu($c); >> > @admin_ext = ars_GetListAdminExtension($c); >> > >> > sub dump_type { >> > my ($path, $type, $names) = @_; >> > >> > if (! -d "$path") { >> > mkdir "$path" || die "can't create directory $path"; >> > mkdir "$path/RCS" || die "can't create directory $path/RCS"; >> > } >> > foreach $name (@$names) { >> > my $val = ars_Export($c,"",$type,$name); >> > print "$type\n"; >> > print "$name\n"; >> > print "$val\n"; >> > } >> > } >> > >> > dump_type("$path/schema", "Schema", \@schema); >> > >> > Dear friends : Please suggest. >> > >> > when i am executing this small programm, the print $val statement >> not >> > printing anything. the syntax looks ok. Please help >> > >> > -- >> > Regards, >> > Bhupesh Gupta >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> <http://www.arslist.org> >> Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" >> >> >> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ >> > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > |
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From: Thilo S. <thi...@ap...> - 2009-03-30 10:17:00
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Hi Michiel, sorry for the delayed response. I'm working on ARGetListEntryWithMultiSchemaFields and the AR*Image functions. I've indeed done nothing about the debug functions. At this point, I'm not really using 7.5 already, and I don't even know what they are about. On the other hand, most of them look rather easy to implement, so I might take a look at it. I'll probably do a check-in later today or tomorrow. Actually, there are lots of areas where I could need help: - The new functions will need documentation. There are also some recently added functions which are still undocumented (see changes.dat). - The test scripts could be improved. Most of them only check that no error occurs, but don't really verify the correctness of the results. - The sample scripts could need improvement, too. Some of them are probably rather outdated. - Of course I wouldn't mind if you implement some of the ARWfd* functions. Kind regards, Thilo Michiel Beijen wrote: > [moving to arsperl-devel mailinglist] > > Thilo, > > You're working on getting ARSperl to work with Remedy 7.5, thats good news! > > I only modified it a little to compile with the 7.5 libs, I changed > infra/exsi.pl to pick up some new values from ar.h - where the comments > did not indicate the variable types, and I modified the calls to > ars_GetActivelink and the like. But I did not feel that to be enough to > check into CVS. > > I've been looking at the whats-new documentation for 7.5 and saw an > awful lot of new API calls for the debug functions. I guess you are not > implementing those, right? > Are you implementing the ARGetImage/ARSetImage etc calls? > I noticed they implemented LOTS more new server information options than > the ones they specified in the what's new guide... > > Is there anything I could do to help you with? > > Kind regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > On Mon, Mar 23, 2009 at 17:50, Thilo Stapff <thi...@ap... > <mailto:thi...@ap...>> wrote: > > Hi Michiel, > > as I understand it, only Jeff can create a release. > > However, I'd rather prefer to wait one or two weeks with this, since > I'm currently working on the 7.5 migration, which should definitely > make it into the next release. > > > Regards, > Thilo > > > Michiel Beijen wrote: > > ** Actually, I can confirm this problem using ARSperl 1.91 and > the 7.1 API. > > > When use the 'head' version of ARSperl this does not occur - > this is because Thilo Stapff has checked in some additions to > ARSperl that did not make it to the 1.91 release. > > I will ask Thilo if he can create a 1.92 release. In the mean > time, you can checkout the latest version from CVS and use that. > > Kind regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > On Mon, Mar 23, 2009 at 02:36, Carey Matthew Black > <bla...@gm... <mailto:bla...@gm...> > <mailto:bla...@gm... <mailto:bla...@gm...>>> wrote: > > Bhupesh Gupta, > > Again.. I am guessing about this... Maybe your using a 64-bit > Perl > install? > > I have seen many references to the idea that the ARS API ( when > version is < 7.5) is only compatible with a 32 bit Perl install. > > If your using ARS 7.5 libraries, then you likely have to use > a 64 bit > Perl insteall, but I have no idea how well ARSPerl has (or > has not > yet) been adapted for v7.5. > > Again, I am only guessing based on the information you have > provided. > I may be totally wrong. > > > > For what it is worth, posting ARSPerl questions to ARSList is > fine. > However, you may get more specific ARSPerl help if you cross > post your > questions to the ARSPerl mailing list. Here is the page to > subscribe > to that list: > http://lists.sourceforge.net/mailman/listinfo/arsperl-users > Specifically that ARSPerl list wants emails that are: > " > Appropriate content for this list: > - reports of bugs > - how to use ARSperl > - how to solve a problem using ARSperl > " > > I think you at least have found what looks to me to be a > problem(bug?) > in the examples/Dump_Setup.pl script. > > So I am cross posting this response to see if we can get some > response > about at least that part of this problem. Since you may not > be a part > of the ARSPerl list I would invite any response from the > ARSPerl list > to be sent to the list and also sent directly to you too. > (Just in > case your not getting email or watching the list on the web.) > > > One other thing.... > It may be helpful for everyone who might try to help you to > know more > about your environment: > To name a few questions that may be helpful to know: > > What version of ARS are you using? > What version of ARSPerl are you using? > What platform are you installing ARSPerl on? > > Good luck. > > -- > Carey Matthew Black > BMC Remedy AR System Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > On Sun, Mar 22, 2009 at 10:59 AM, Bhupesh Gupta > <gup...@gm... > <mailto:gup...@gm...> > <mailto:gup...@gm... > <mailto:gup...@gm...>>> > > wrote: > > Hi Matthew, > > > > You are correct, the intial error were due to invalid > number of > arguments, > > but after correcting the script as suggested by you i am > getting the > > following error: > > > > "Free to wrong pool 265b08 not 10c015f at Dump_Setup.pl > line 65." > > > > PLease suggest > > > > Date: Sat, 21 Mar 2009 13:13:36 -0400 > Subject: Re: ars_export not returning expected output > From: Carey Matthew Black <bla...@gm... > <mailto:bla...@gm...> > <mailto:bla...@gm... <mailto:bla...@gm...>>> > To: ar...@ar... <mailto:ar...@ar...> > <mailto:ar...@ar... <mailto:ar...@ar...>> > > > Bhupesh Gupta, > > You may want to check the value of $ars_errstr after the > ars_Export > function. I hope it will give you a good error message about > what is > wrong with your current code. > > > However, to take a guess without seeing the error message. > > If I am reading your code correctly then you are seeing run time > values like this: > $type =3D "Schema" > $name =3D "A_correct_form_name_for_your_server" > and you are not getting any returned any value from the AR System > server. > > > If that is the case then I think you have two problems in > your code. > Your answer can be found here: > http://arsperl.org/manual/ars_Export.html > > The function signature is as follows: > ars_Export(ctrl, displayTag, vuiType, type1, name1, type2, > name2, ...) > > And it returns this: > On success > returns a scalar string > On failure > returns undef > > ( Your getting the undef value back. ) > > > You are calling it with values like this: > ars_Export($ctrl, "", "Schema", $name1); > ( That looks wrong to me. ) > > I do not see one of the displayTag or vuiType values in call > that you > are making. > I think the type1 value that you are passing is also wrong. > " > Valid types are: > * "schema" > * "schema_defn" > * "schema_view" > * "schema_mail" > * "filter" > * "active_link" > * "admin_ext" > * "char_menu" > * "escalation" > * "dist_map" > * "schema_view_min" > * "container" > * "dist_pool" > * "schema_view_2" > * "vui" > * "field" > * "xml_schema" > * "xml_filter" > * "xml_active_link" > * "xml_char_menu" > * "xml_escalation" > * "xml_dist_map" > * "xml_container" > * "xml_dist_pool" > * "xml_vui" > * "xml_field" > " > > In Perl ("Schema" ne "schema"). ( ne means, "not equals in a > string > sense") > > I think you need to do these two things: > > # note the change in case from Schema --> schema > dump_type("$path/schema", "schema", \@schema); > > And then also do this... > > # added a vuiType constant value from the ARS module > my $val =3D ars_Export($c,"", &ARS::AR_VUI_TYPE_NONE, > $type,$name); > > > I think that might work. > > -- > Carey Matthew Black > BMC Remedy AR System Skilled Professional (RSP) > ARS =3D Action Request System(Remedy) > > Love, then teach > Solution =3D People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > On Wed, Mar 18, 2009 at 12:53 PM, Bhupesh Gupta > <gup...@gm... > <mailto:gup...@gm...> > <mailto:gup...@gm... > <mailto:gup...@gm...>>> > > wrote: > > ** > > > > ---------- Forwarded message ---------- > > From: Bhupesh Gupta <gup...@gm... > <mailto:gup...@gm...> > <mailto:gup...@gm... > <mailto:gup...@gm...>>> > > Date: Sat, Mar 7, 2009 at 8:18 PM > > Subject: ars_export not returning expected output > > To: AR...@li... > <mailto:AR...@li...> > <mailto:AR...@li... > <mailto:AR...@li...>> > > Cc: Bhupesh Gupta <gup...@gm... > <mailto:gup...@gm...> > <mailto:gup...@gm... > <mailto:gup...@gm...>>> > > > > > > ($ACCOUNT, $PASSWORD, $path) = @ARGV; > > #chomp($path = `pwd`) if (!$path); > > $c = ars_Login("BHUPESH-GUPTA",$ACCOUNT,$PASSWORD); > > die "login error: $ars_errstr\n" unless defined($c); > > > > @schema = ars_GetListSchema($c, 0, 1024); > > @active = ars_GetListActiveLink($c); > > @filter = ars_GetListFilter($c); > > @escal = ars_GetListEscalation($c); > > @menu = ars_GetListCharMenu($c); > > @admin_ext = ars_GetListAdminExtension($c); > > > > sub dump_type { > > my ($path, $type, $names) = @_; > > > > if (! -d "$path") { > > mkdir "$path" || die "can't create directory $path"; > > mkdir "$path/RCS" || die "can't create directory $path/RCS"; > > } > > foreach $name (@$names) { > > my $val = ars_Export($c,"",$type,$name); > > print "$type\n"; > > print "$name\n"; > > print "$val\n"; > > } > > } > > > > dump_type("$path/schema", "Schema", \@schema); > > > > Dear friends : Please suggest. > > > > when i am executing this small programm, the print $val > statement not > > printing anything. the syntax looks ok. Please help > > > > -- > > Regards, > > Bhupesh Gupta > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > <http://www.arslist.org> > <http://www.arslist.org> > > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers > Are" html___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > <http://www.arslist.org> > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > > > ------------------------------------------------------------------------ > > ------------------------------------------------------------------------------ > Apps built with the Adobe(R) Flex(R) framework and Flex Builder(TM) are > powering Web 2.0 with engaging, cross-platform capabilities. Quickly and > easily build your RIAs with Flex Builder, the Eclipse(TM)based development > software that enables intelligent coding and step-through debugging. > Download the free 60 day trial. http://p.sf.net/sfu/www-adobe-com > > > ------------------------------------------------------------------------ > > _______________________________________________ > Arsperl-devel mailing list > Ars...@ar... > https://lists.sourceforge.net/lists/listinfo/arsperl-devel |
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From: Michiel B. <mi...@be...> - 2009-03-31 13:42:13
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Thilo, I'm busy updating documentation and examples. I have already committed a few of the files. I have a question, when I used my @roles = ars_GetListRoles($ctrl, $application_name) or ars_GetListRoles($ctrl, undef) it returns an empty error; meaning that $ar_errstr is not undef but also doesn't contain helpful information. I had the very same behaviour when I tried to use ars_GetListLicense. Do you have any clue why that may be? Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Mar 30, 2009 at 12:05, Thilo Stapff <thi...@ap...>wrote: > Hi Michiel, > > sorry for the delayed response. > > I'm working on ARGetListEntryWithMultiSchemaFields and the AR*Image > functions. > > I've indeed done nothing about the debug functions. At this point, > I'm not really using 7.5 already, and I don't even know what they are > about. On the other hand, most of them look rather easy to implement, so > I might take a look at it. > > I'll probably do a check-in later today or tomorrow. > > Actually, there are lots of areas where I could need help: > > - The new functions will need documentation. There are also some > recently added functions which are still undocumented (see changes.dat). > > - The test scripts could be improved. Most of them only check that no > error occurs, but don't really verify the correctness of the results. > > - The sample scripts could need improvement, too. Some of them are > probably rather outdated. > > - Of course I wouldn't mind if you implement some of the ARWfd* functions. > > > Kind regards, > Thilo > > |
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From: Thilo S. <thi...@ap...> - 2009-03-31 14:08:11
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Michiel, I can't reproduce this problem. When I run the following script: .... my @roleList = ars_GetListRole( $ctrl, undef ); die "ars_GetListRole(): $ars_errstr\n" if defined $ars_errstr; ... it prints out the correct error message: [ERROR] Der angegebene Container ist nicht vorhanden (390620) (ARERR #8804) Maybe you could send me your test script, so I can test if it runs correctly in my environment. Regards, Thilo Michiel Beijen wrote: > Thilo, > > I'm busy updating documentation and examples. I have already committed a > few of the files. > > I have a question, when I used my @roles = ars_GetListRoles($ctrl, > $application_name) or ars_GetListRoles($ctrl, undef) it returns an empty > error; meaning that $ar_errstr is not undef but also doesn't contain > helpful information. > I had the very same behaviour when I tried to use ars_GetListLicense. Do > you have any clue why that may be? > > Kind regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl <http://beefreeit.nl/> > > > On Mon, Mar 30, 2009 at 12:05, Thilo Stapff <thi...@ap... > <mailto:thi...@ap...>> wrote: > > Hi Michiel, > > sorry for the delayed response. > > I'm working on ARGetListEntryWithMultiSchemaFields and the AR*Image > functions. > > I've indeed done nothing about the debug functions. At this point, > I'm not really using 7.5 already, and I don't even know what they are > about. On the other hand, most of them look rather easy to implement, so > I might take a look at it. > > I'll probably do a check-in later today or tomorrow. > > Actually, there are lots of areas where I could need help: > > - The new functions will need documentation. There are also some > recently added functions which are still undocumented (see changes.dat). > > - The test scripts could be improved. Most of them only check that no > error occurs, but don't really verify the correctness of the results. > > - The sample scripts could need improvement, too. Some of them are > probably rather outdated. > > - Of course I wouldn't mind if you implement some of the ARWfd* > functions. > > > Kind regards, > Thilo > > > ------------------------------------------------------------------------ > > ------------------------------------------------------------------------------ > > > ------------------------------------------------------------------------ > > _______________________________________________ > Arsperl-devel mailing list > Ars...@ar... > https://lists.sourceforge.net/lists/listinfo/arsperl-devel |
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