How long before responding 2 support request?

  • Tricia Chalko

    Tricia Chalko - 2003-10-23

    Hello all,
       I am new to this project.  I put in a support request on 10.19 and still no response (826626).  What is the average time for a response for a support request, in everyones experience?

    Thank you,

    • Chan Min Wai

      Chan Min Wai - 2003-10-23

      Oh sorry for the long reply. Josh was on holiday.
      And I've posted my reply in this issue to him for discuss and review.

      I think you will get your answer soon enough.

      Thank You for waiting, and Sorry.

    • Tricia Chalko

      Tricia Chalko - 2003-10-31

      Ok, 8 days later, how long does it take for someone to even acknowledge a support request?  Am I doing something wrong?  Posting to wrong list?



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