Diagram and csv not available

[Giovanni]

Hello,
I just finished to assemble and test my first drew controller; everything seem to work fine but I can't see temp diagrams and the csv file is empty, only headers were written. I also saw many blocks of entries in log file like these:
11-Nov-15 22:42:47: ManualUpdateBtn: Start
11-Nov-15 22:42:47: ManualUpdateBtn: Connected
11-Nov-15 22:42:47: ManualUpdateBtn: sendcmd x#
11-Nov-15 22:42:47: sendcmd: Start
11-Nov-15 22:42:47: sendcmd: serialport is open
11-Nov-15 22:42:47: sendcmd: sending=x#
11-Nov-15 22:42:47: ManualUpdateBtn: back from sendcmd x#
11-Nov-15 22:42:47: ManualUpdateBtn: Finish
11-Nov-15 22:42:47: sendcmd: Finish
11-Nov-15 22:42:48: ProcessRecCmd: Start
11-Nov-15 22:42:48: ProcessRecCmd: CmdString = AT#22.2#61#14.3#24.0#22.9#0#0#0#1$
11-Nov-15 22:42:48: ProcessRecCmd: cmdval = A
11-Nov-15 22:42:48: ProcessRecCmd: cmd = A
11-Nov-15 22:42:48: ProcessRecCmd: try to convert response for ambient=22.2
11-Nov-15 22:42:48: ProcessRecCmd: try to convert response for humdity=61
11-Nov-15 22:42:48: ProcessRecCmd: try to convert response for dewpoint=14.3
11-Nov-15 22:42:48: ProcessRecCmd: try to convert response for ch1temp=24.0
11-Nov-15 22:42:48: ProcessRecCmd: try to convert response for ch2temp=22.9
11-Nov-15 22:42:48: ProcessRecCmd: try to convert response for ch1pwr=0
11-Nov-15 22:42:48: ProcessRecCmd: try to convert response for ch1pwr=0
11-Nov-15 22:42:48: ProcessRecCmd: try to convert response for ATBias=0
11-Nov-15 22:42:48: myserialPort_DataReceived error - comport closed and tried to read data
11-Nov-15 22:42:48: myserialPort_DataReceived error - Possible EXIT before all data received

Thanks in advance for your support.

Best regards,
Giovanni

[brownrb]

Please email me at brown_rb@yahoo.com

It looks like the controller is connected and responds correctly.

Make sure you are using the latest firmware 289_winx and the latest windows app 2254

I have a question, where are you located? Do you have windows set to use , (comma) for numbers instead of . (dot)?

Have you got Microsft .NET 4.5 installed on your computer (check under control panel, programs and features). It has to be there or program will not correctly
(see http://www.microsoft.com/en-nz/download/details.aspx?id=24872)

then repeat test below and send me the logfile.
1. Connect to controller
2. Wait 10s
3. Under settings, click Test Connection, which should be #DC#DCOK$
4. Wait 5s
5. Under settings, click Get Controller Firmware Version, which should be 289
6. Wait 10s
7. Click Manual Update (it can sometimes take 5-8s for the data to arrive)
8. After 30s disconnect and exit and then email me the logfile

[Giovanni]

Ok, I'm sending you an email.

Thanks,
Giovanni.