#13 Doesn't work with iTunes 12

[Anonymous]

Originally created by: Philipha...@gmail.com

What steps will reproduce the problem?
1. Update iTunes

What version of the product are you using? On what operating system?
itunnel_mux_rev71
Windows 8.1

Please provide any additional information below.
[ERROR] Error 0x2 (2): 'No such file or directory'
[FATAL] Could not locate 'Apple Mobile Device Support' folder path in registry:
ABORTING

[Anonymous]

Originally posted by: sanjay.g...@gmail.com

facing same error on windows 7, x64, itunes version 12.1.0.71 - 64 bit version.

[Anonymous]

Originally posted by: Jdc6...@gmail.com

I am facing the same issue the program flashes then exits.

Windows 7, 64 bit, iTunes 12.1.0.1- 64 bit version. itunnel_mux_rev71 Iport 333

[Anonymous]

Originally posted by: josh.slo...@gmail.com

Any news if this issue will be addressed?

[Anonymous]

Originally posted by: ChrisCha...@gmail.com

Also experienced the same issue.

itunnel_mux_rev71
Windows 8.1

Appears that going back to http://filehippo.com/download_itunes_64/58981/ resolved this for me. I took a look at the registries and it appears that in 12.1 they use

'HLKM/SYSTEM/CurrentControlSet/Services/Apple Mobile Device Service' in earlier versions but the new version is using...

'HLKM/SYSTEM/CurrentControlSet/Services/Apple Mobile Device'

If someone is using 12.1 and knows not to break things in RegEdit they can attempt to create a 'REG_EXPAND_SZ' record for 'ImagePath' with the value "C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe" inside the HLKM/SYSTEM/CurrentControlSet/Services/Apple Mobile Device.

[Anonymous]

Originally posted by: ChrisCha...@gmail.com

^^ completely said that backwards...

'HLKM/SYSTEM/CurrentControlSet/Services/Apple Mobile Device' old location
'HLKM/SYSTEM/CurrentControlSet/Services/Apple Mobile Device Service' new location

[Anonymous]

Originally posted by: car...@towworks.com

this is the code that throws that error:

\itnl\win32_project\libMobiledevice\platform.cpp

line 62:

    cbBuf = sizeof(wbuf);
    error = rgv(HKEY_LOCAL_MACHINE, L"SOFTWARE\\Apple Inc.\\Apple Mobile Device Support", L"InstallDir", RRF_RT_REG_SZ|RRF_ZEROONFAILURE, NULL, (LPBYTE)wbuf, &cbBuf);
    if (ERROR_SUCCESS != error) {
        print_error(error);
        Log(LOG_FATAL, "Could not locate 'Apple Mobile Device Support' folder path in registry: ABORTING");
        return LIBMD_ERR_REGISTRY_ERROR;
    }

the thing is that my machine has that entry ... and still throws the error...

[Anonymous]

Originally posted by: x24...@gmail.com

If you watch the process, the registry key it's looking for is

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Apple Inc.\Apple Mobile Device Support

iTunes 12 moves that registry key to

HKEY_LOCAL_MACHINE\SOFTWARE\Apple Inc.\Apple Mobile Device Support

Copying the registry key back to the original location results in a different error.

[ERROR] Error 0xC1 (193): 'Unknown error'
[FATAL] Could not load C:\Program Files\Common Files\Apple\Mobile Device Support\\iTunesMobileDevice.dll: ABORTING

It looks like they changed the dll, and it doesn't work with itunnel. :-)

[Anonymous]

Originally posted by: nikhi...@gmail.com

Is there a fix for this?

[Anonymous]

Originally posted by: johneric...@gmail.com

I was able to get this working again in Win7 64bit with iTunes 12.1.1 as my main iTunes install. I took the Mobile Device Support folder from an install of iTunes 11.4 (located at C:\Program Files (x86)\Common Files\Apple\Mobile Device Support) and put it in a separate location. I then edited the registry like others have done, but pointed the InstallDir key in HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Apple Inc.\Apple Mobile Device Support to the location that I put the old iTunes 11.4 Mobile Device Support folder. It now works like it did pre-iTunes 12.1. I am sure this will work with the Mobile Device Support folder from any version of iTunes before 12.1, I just had 11.4 already installed on another machine.

[Anonymous]

Originally posted by: Rexxxo

Thank you John, copying the old files and registry key made it work perfectly.

[Anonymous]

Originally posted by: HaE...@gmail.com

thank you John. I copied 12.1.1 files and then update to 12.1.2 and change registry key. it works perfectly.