Love your AMS application, it's really cool!
A small and easy but useful request would be to have the possibility to redirect a call in the queue by selecting it and then directly having the possibility to redirect it. This feature is available from the channel view (there the redirection button is available), but not from the queue view. So to do this redirection now, you need to first look in the queue, and then select the call in the channel-view. This process could be automated by providing the redirection button also for queue (and agent) view.
A additional improvement would be that the redirection window remembers the last context, so that you don't have to type it in, in case it is always (or often) the same.
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