#134676 Tracker: Ticket unexpectedly shows "comments closed"


I recently closed a ticket on the MinGW Project bugs-tracker; I deliberately *unchecked* the "close for comments" option, in the new tracker UI.

Today, I followed an e-mail link back to that ticket, before I'd logged in to my SF user account; the ticket showed "Comments are closed for this artifact", even though I'd explicitly requested that they be kept open. (FWIW, I've previously mentioned to David Burley, that I think keeping comments open after ticket closure should be the default, at least for some configurable period after initial ticket closure; to me, immediately closing the commenting facility, on initial ticket closure, seems like "antisocial behaviour").

After I'd logged in, the commenting facility was again shown as open, for the ticket in question; this is the state I expected.

I think it is confusing, to show the commenting state as "closed", prior to log-in, when in fact it is "open", but simply requires a log-in to access the facility. No, I don't want anonymous comment postings, but the old tracker's "please log in to post comments" style message makes more sense in this context; "comments are closed" should be reserved for the case where they really are.


  • Travis West

    Travis West - 2009-03-30
    • milestone: --> Second Level Support
    • assigned_to: nobody --> travis-w
  • Travis West

    Travis West - 2009-04-02

    Greetings Keith!
    I'm going to have to transfer this to the Engineering group for their attention.

    Travis West
    Support Guy

    P.S., Support items set to status of 'Pending', will auto-close in 14 days if there is no response. Also, be sure to monitor our Site Status page: https://sourceforge.net/sitestatus .

  • Travis West

    Travis West - 2009-04-02
    • assigned_to: travis-w --> engr
  • Jacob Moorman

    Jacob Moorman - 2009-05-05
    • summary: Ticket unexpectedly shows "comments closed" --> Tracker: Ticket unexpectedly shows "comments closed"
  • Anonymous - 2009-05-12

    Hi Keith,

    We have opened a new ticket for this in our updated support facility here:


    This ticket is being closed and will be addressed via that new ticket.

    Jonathan Wigglesworth
    SourceForge Support

  • Anonymous - 2009-05-12
    • status: open --> closed

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