CONNECTED state on non connected extension
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#31 CONNECTED state on non connected extension
I have a ringgroup of extensions 1000 to 1005.
TSP monitors only ext 1005.
If the call is taken by ext 1000, my TAPI protocol of ext 1005 shows:
- line state OFFERING/ACCEPTED (group is ringing)
- line state CONNECTED (ext 1000 takes call)
- line state IDLE (ext 1005 stopped ringing)
Problem is, that ext 1005 sees the CONNECTED state - and ext 1005 is NOT connected.
Further connected calls are not logged as missed calls, but actually ext 1005 has missed the call.
TAPI driver of Auerswald behaves correct: If a call is missed the state changes from OFFERING to IDLE.
Hi,
Sorry, but in general ActivaTSP doesn't support ringroups or ringall queue strategies.