Include Transferred Transcript in Server Transcript

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#20 Include Transferred Transcript in Server Transcript

Milestone: 2.2.0

Status: open-accepted

Owner: nobody

Labels: Ace Contact Center (Chat) (24)

Priority: 3

Updated: 2013-03-07

Created: 2012-09-30

Creator: Becky Mc

Private: No

When operator B transfers a chat to operator C and includes the previous transcript, operator C sees the forwarded transcript in the GUI and in the client-emailed transcript - but not in the server-generated transcript. It should also appear in the server-side transcript.

Discussion

Amit Chatterjee - 2013-02-24

milestone: 889175 --> Unassigned
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Amit Chatterjee - 2013-03-07

status: open --> open-accepted

milestone: Unassigned --> 2.1.0
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

Amit Chatterjee - 2013-03-07

milestone: 2.1.0 --> 2.2.0
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:

Include Transferred Transcript in Server Transcript

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#20 Include Transferred Transcript in Server Transcript

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