#4 staff usernames with spaces, or periods cant login

[Brian Thomas]

when you edit a staff name to include a space, for example "John Doe" an error is sent back that you cant log into the back end with that ip. wierd, its triggering an IP error. shows a deep rooted problem, or atleast a multi layered problem that needs to be traced.

the problem with usernames for staff is when a customer submits a support ticket atleast one of the emails sent to the customer (so far the oen that gets sent with the closing of a ticket by the customer) the staffs username is sent with that ticket. Unless your name is "Administrator" that wont fly. even then, your flirting with disaster since its pretty easy to guess that the name "Administrator" is a username,

What needs to happen is the admin login needs to incorporate spaces and periods, so usernames such as "John D." can be used, so that when the closing ticket is sent, the real name is sent with it.

Alternative ideas are;
1)dont send the username with the closing ticket, but this still leaves us with each ticket reply not being able to display the real name, rather it displays the username which is a problem

2)edit the database cols to keep the username, but to add a line with the real name, and have the real name be the name thats sent in both the emails and on the ticket replys, and just use the username for log in purposes only.

I can fix these problems myself if we can get some team initerest here to pickup on other areas that i cant fix, or dont want to fix, such as the home page display, or any ajax that was already being worked on.

Im mainly back-end LAMP