Your service operation isn’t one-size-fits all, so your IT service management solution shouldn’t be either
The Vivantio Platform allows you to focus on the IT service management tools that make sense for your organization’s unique service model: from incident, problem and change requests, to service requests, client knowledge and asset management
Command line XML parser using "expat" libraries allowing you to on the fly extract / add / modify / delete / split / format / unformat / count tag value, name and attributes. Usefull for shell scripting on UNIX or Linux based systems.