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Manage Your Call Center Without IT
For Call Centers, Telemarketing, Customer Service, Inbound and outbound call centers
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, telemarketing, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type.
This project provides customization of XML editors to support publicly availble SGML and XML DTDs in particular those of the MSR-MEDOC project. While starting with XMETAL (aka xmetal) other systems are welcome.