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A WebRTC-Enabled Chrome Extension for Seamless Call Center
...Browser can automatically fetch required URL depending on the course of call. Automatic URL will eliminate any delay which agent take while searching and finding desired data.
An Embedded Web Phone.
It is Operating System Independent, we just need a browser.
Click 2 Call.
Agent can access contents, contacts and communications from a single application(browser).
It will make agent performance much better.
It can harvest contacts from random pages / websites/ web applications.
CRM Integration.
Asterisk PBX Integration Zimlet is an Extension for Zimbra Collaboration Suite. The Zimlet does Interface with the Asterisk Manager Interface to integrate with Asterisk PBX. The main focus is dial-on-click for Phone numbers inside Contacts and Emails.