Search Results for "agent"

A Chrome extension that turns the browser into a call centre agent console using WebRTC, so agents do not need a desk phone or a separate softphone running alongside their CRM. It registers as a SIP endpoint over WebRTC and puts the call controls where the agent is already working. Answer, hold, transfer and hang up happen in the browser, next to the customer record rather than in another window.

http://www.astchannelslive.com/sourceforge.php This is a dashboard work with Asterisk(FreePBX) any other installation: 1. Showing the peer status 2. queue,agent at real time 3. Hangup, Spy,....

...Design a report with AVAYA CMS Supervisor designer, application automatically expose data as XML or JSON. You can also browse reports with your preferred browser (desktop or mobile) and execute CMS operations like modify dictionaries, modify agent skills, modify VDN/Vector associations and more. Application package include : - A responsive WEB server interface (compatible with mobile browsers) to browse reports, perform CMS Operations and Agent Skill modification from any device having a browser. - Full Documentation - The server application, including administration GUI - Dashboard : a .NET consumer, used to test server and get REST URLs - CMS Operations (modify Dictionaries, Call Center Administration, etc) - Agent skill modification...

Baresip is a portable and modular SIP User-Agent with audio and video support. the latest source code can be found here: https://github.com/alfredh/baresip

...Client module handles clients user interfaces, subscribed service details, service links, list of available addons and current balance. Another module, ICTService creates simple rules that adds top-up, purchase of add-on, assign/revoke permission, create and assign agent / extensions. ICTService also manages a form that allows new customers to choose a package to subscribe. Ratelist module directly connects with service portal's rate list and imports complete rate list in the Drupal table for rate list.

LuaSofia is a Lua binding of Sofia-Sip library. Sofia-SIP is an open-source SIP User-Agent library, compliant with the IETF RFC3261 specification. We decided to use git, source code can be get at: git://github.com/ppizarro/luasofia.git

A Sip live audio feeding agent. The agent captures audio from sound card and sends live audio stream(uLaw) to caller(sip phone) using RTP. It is based on Peers 0.3(http://peers.sourceforge.net/). Can be used in IP telephony to broadcast live audio.

A complete contact center solution for the Asterisk PBX, capable of handling inbound and outbound campaigns. Provides an agent toolbar for CTI. For managers an admin panel controls every aspect of the call center. Stunning historical and realtime stats.

This C++ library has been designed as a Chrome SIP stack. Sippet is an open-source SIP User-Agent library, compliant with the IETF RFC 3261 specification. It can be used as a building block for SIP client software for uses such as VoIP, IM, and many other real-time and P2P communication services. The main target was to enable Javascript applications to use UDP, TCP and TLS transports along WebSocket. Existing SIP solutions for the browser are forced to use the WebSockets API to send/receive SIP messages. ...