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Showing 2 open source projects for "tuning"

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    ViciStack - VICIdial Call Center Tools

    VICIdial call center optimization tools, monitoring utilities, and per

    VICIdial call center optimization tools, scripts, and monitoring utilities for system administrators and call center managers. Includes performance tuning guides, AMD (Answering Machine Detection) analysis tools, compliance automation scripts, and real-time monitoring dashboards for VICIdial-based contact centers running on Asterisk PBX. Key features: - Server performance monitoring and alerting - AMD accuracy tuning and analysis - Campaign optimization scripts - Compliance and DNC automation - Asterisk dialplan utilities - Real-time agent and queue dashboards Visit https://vicistack.com for documentation, guides, and community resources.
    Downloads: 0 This Week
    Last Update:
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  • 2

    vtdialer

    predictive dialing for vTiger using asterisk

    This is a vTiger module adding predictive dialing features using the popular asterisk PBX. The module calls the leads included in active campaigns tuning the number of concurrent calls according with the number of available agents, the answer ratio and other parameters (dial time, conversation time etc.) It is included also an optional module providing statistics on the contact center behaviour
    Downloads: 2 This Week
    Last Update:
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