ictagent
A WebRTC-Enabled Chrome Extension for Seamless Call Center
...Automatic URL will eliminate any delay which agent take while searching and finding desired data.
An Embedded Web Phone.
It is Operating System Independent, we just need a browser.
Click 2 Call.
Agent can access contents, contacts and communications from a single application(browser).
It will make agent performance much better.
It can harvest contacts from random pages / websites/ web applications.
CRM Integration.
Inbound and Outbound Calls.