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Make AI work your way with Chrome Enterprise. Block unapproved sites and set custom data controls that align with your company's policies.

Fathom records, transcribes, highlights, and summarizes your meetings so you can focus on the conversation. Get setup in minutes. When the call ends you have instant access to the call recording, fully transcribed, along with all of your highlighted moments. All recordings created with Fathom are 100% private. They can only be seen if you share your recordings or highlights with others. Show, not tell, with playlists of what “good” sounds like. Metrics help identify who needs help and who is outperforming. A unified view of all conversations with a customer or prospect. Simplify the handoff from sales to success and never lose any context if a team member departs. Reduce time your team spends on data entry with automated post-call data sync with your favorite CRM.

QEval is a cloud-based solution that enables call centers to manage quality and compliance-related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports, and recording encryption. Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.” With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching.