Integrates with ACD and WFM Systems to Support In-Center and Remote Customer Service Teams
Workforce Automation processes time-sensitive call center data in real time and takes immediate, automated actions triggered by actual center conditions based on business rules you define.
Discover the cyber platform that secures and insures SMEs
In a world that lives and breathes all things digital, every business is at risk. Cybersecurity has become a major problem for small and growing businesses due to limited budgets, resources, time, and training. Hackers are leveraging these vulnerabilities, and most of the existing cybersecurity solutions on the market are too cumbersome, too complicated, and far too costly.