Your service operation isn’t one-size-fits all, so your IT service management solution shouldn’t be either
The Vivantio Platform allows you to focus on the IT service management tools that make sense for your organization’s unique service model: from incident, problem and change requests, to service requests, client knowledge and asset management
Ashcast is a video-chat application fully written in Java, using a Swing GUI. It offers full cam support on MS Windows, Linux and Macintosh systems, and integrates with an IRC based backend for chat.