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Convert VoIP calls to text and analyze them with AI
The VoIP voice-to-text software for Issabel is an intelligent, AI-based solution that converts calls into accurate Persian text. After each call, the audio file is sent to the GPT-4O AI engine, producing editable transcripts. The software also provides AI-powered call analysis, extracting key points, customer requests, satisfaction levels, and sensitive topics, all stored in the database.
Cress is a comprehensive toolset for graphical service/workflow design
Cress (Communication Representation Employing Systematic Specification) allows graphical description of a wide variety of services such as in data communications/telecommunications, but Cress is not limited to this. The approach allows services to be described graphically as (work)flows of activities.
Cress diagrams are automatically translated into formal languages for rigorous analysis and verification, and are also automatically translated into implementation languages for deployment...
The Genalyze log analyzer, a simple yet highly extensible framework for parsing log files, was designed for parsing T-Server log files generated by Genesys contact center software platform, yet is generic and easy enough to adapt for other log formats.