Kablink open team collaboration software uses social networking to unify team workspaces w/ real-time web conferencing. Collaboration for knowledge networking, program management, communities-of-practice, telework, other business process/functional areas
Accent interfaces and controls systems through goals and policies
Accent (Advanced Component Control Enhancing Network Technologies) is a comprehensive tool suite that interfaces a variety of communications systems and allows these systems to be controlled through goals (high-level user aims) and policies (lower-level system rules). Accent has been applied to the domains of:
o Call Control: for telecommunications, particularly call control in Internet telephony
o Home Care: for home automation and telecare, particularly for domestic appliances...
A suite of open-source tools and frameworks for creating SIP apps
Session Initialtion Protocol (SIP) is widely used for telephone services over the Internet. CafeSip provides a suite of open-source tools and applications for creating customized SIP services and applications using the Java.
Easy, automatic reporting for VoiceXML based applications in particular Genesys GVP. Provides automatic menu option history, dialog history and storage of application variables. Do in minutes what used to take weeks.
Give your IT, operations, and business teams the ability to deliver exceptional services—without the complexity.
Freshservice is an intuitive, AI-powered platform that helps IT, operations, and business teams deliver exceptional service without the usual complexity. Automate repetitive tasks, resolve issues faster, and provide seamless support across the organization. From managing incidents and assets to driving smarter decisions, Freshservice makes it easy to stay efficient and scale with confidence.