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...Automatic URL will eliminate any delay which agent take while searching and finding desired data. An Embedded Web Phone. It is Operating System Independent, we just need a browser. Click 2 Call. Agent can access contents, contacts and communications from a single application(browser). It will make agent performance much better. It can harvest contacts from random pages / websites/ web applications.

...The vast number of features available for free helped us win the first place in Capterra’s “Most Affordable CRM Software” ranking. YetiForce’s open source code was released under a very flexible and liberal license, which gathers a large and active community around the project. You too can contribute to it no matter if you are a professional programmer or software development is just your hobby. Download YetiForce for free and find out why you should become one of more than 250 000 people who already use it. Testing versions: GitStable: https://gitstable.yetiforce.com/ GitDeveloper: https://gitdeveloper.yetiforce.com/

VoiceOne gives you the ability to install and compleatly configure a pbx platform based on Asterisk 1.8 with an easy to use web GUI, which would be a framework to build a communication server adding various plugins.

An Open Source (predictive) Dialer. OSDial is a full featured GPL dialer which does Manual, Power and Predictive dialing out of the box. Its easily installed through one of our .iso images. Install manual available at http://store.osdial.com/ Full details available at web site (http://osdial.com).

Svarog is a real time web based call center which is based on AsteriskPBX, including technologies such as portlets, ajax (DWR/Dojo), jsf (MyFaces) and SpringFramework.