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Grafana: The open and composable observability platform
Faster answers, predictable costs, and no lock-in built by the team helping to make observability accessible to anyone.
Grafana is the open source analytics & monitoring solution for every database.
SafiServer is an engine that powers the applications (called Saflets) created using SafiWorkshop. SafiServer uses these applications to control communications (i.e. Asterisk) along with a multitude of other applications (database, email, etc).
Web Callback Portlet is a portlet to be used with Liferay portal (other JSR 186 compliant portals might also work).
Customers are entering information into a form and are put intouch, via phone, with a customer representative.