Search Results for "controls"

A Chrome extension that turns the browser into a call centre agent console using WebRTC, so agents do not need a desk phone or a separate softphone running alongside their CRM. It registers as a SIP endpoint over WebRTC and puts the call controls where the agent is already working. Answer, hold, transfer and hang up happen in the browser, next to the customer record rather than in another window. Built to work with our contact centre products, but it speaks standard SIP over WebSocket, so it is usable against other platforms that do the same. GPL-3.0 licensed.

SafiServer is an engine that powers the applications (called Saflets) created using SafiWorkshop. SafiServer uses these applications to control communications (i.e. Asterisk) along with a multitude of other applications (database, email, etc).

A snazzy front-end admin kit for FreeRADIUS that allows for the addition of radius users,user groups, and group attribute templating. Access controls allow for admin users and 'agents' that can act autonomously. Also admins FreeRADIUS radius attributes

A complete contact center solution for the Asterisk PBX, capable of handling inbound and outbound campaigns. Provides an agent toolbar for CTI. For managers an admin panel controls every aspect of the call center. Stunning historical and realtime stats.