Search Results for "itsm"

...This provides the basis for (ITIL) processes such as Change and Problem Management, helps to control and manage the SLA (Service Level Agreement) or the communication with users. Its interfaces to other ITSM applications (like Nagios, Request Tracker etc.) allow the entering of data only once in the ITSM environment. i-doit maintains one holistic view of the operational situation.

Tarantoga is an open source lightweight event management system for events from monitoring and more, with similar functionality to IBM Tivoli TEC, Master Cell, or BMC BEM. It supports your ITIL/ITSM event management process. It relies on MongoDB to store the events and Perl as rule programming language. GUI and backend are seperate tools that communicate only via the MongoDB. Tarantoga understands EIF, so you can send events with "postemsg", "msend -e", and the tarantoga tool tsend. Via EIF, you can also connect other element managers, or TSM or .... ...