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Enterprise-grade ITSM, for every business
Give your IT, operations, and business teams the ability to deliver exceptional services—without the complexity.
Freshservice is an intuitive, AI-powered platform that helps IT, operations, and business teams deliver exceptional service without the usual complexity. Automate repetitive tasks, resolve issues faster, and provide seamless support across the organization. From managing incidents and assets to driving smarter decisions, Freshservice makes it easy to stay efficient and scale with confidence.
Automatic Speech Recognition with Word-level Timestamps
WhisperX is an advanced speech recognition system built on top of OpenAI’s Whisper model, designed to improve transcription accuracy and timing precision for long-form audio. It addresses key limitations of standard Whisper implementations by introducing voice activity detection and forced alignment techniques to produce word-level timestamps. The system enables batched inference, significantly increasing transcription speed while maintaining high accuracy. It is particularly effective for...