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Bookinglayer is an all-in-one reservation system built for complex booking scenarios involving accommodation and activities. They help retreats, resorts, and schools automate their booking process from start to finish. Bookinglayer’s solution allows you to start selling activities with your accommodation (80% of their clients' bookings include an activity). The software is highly customisable, allowing you to fully adapt your booking flow to your guest's decision-making process. Use their Customer Portal to ask for guest data post-booking, ensuring the booking process is as simple and quick as possible. Use the customer portal to sign waivers, schedule sessions, and collect outstanding balances, all of which are fully automated. Whether you have 5 cabanas or are a large multinational chain, Bookinglayer revolutionizes booking management, making it easier to collect and change bookings, sell and schedule activities, assign instructors, handle payments, and communicate with guests.

Long queues cost businesses across the world trillions of dollars in lost sales. Customers who experience poor queuing are less likely to stay and recommend your business. Compare the performance of different locations and departments. Monitor the number of visitors waiting, average wait times, and other metrics. Give your staff the tools they need to supercharge your customer service. Recognize your team’s achievements and identify opportunities for growth. Easily measure and share performance results. Use service reports to keep track of KPIs and the effectiveness of service strategy. Eliminate in-person lines by allowing customers to join a virtual waitlist using their phones. Monitor your line in real-time. Let customers safely wait in their car, at home, or outside. Notify them when you are ready to serve them. Give customers regular updates and wait times. Make them feel like VIPs by talking to them directly and asking for their feedback.

Thousands of businesses rely on our flexible support because our professionally trained, bilingual receptionists and intelligent software guarantees amazing customer service is always delivered on their behalf.