A queries management software.
It was primary designed for an IT team to manage the incidents, but can be used to manage any query, inside or outside an organization.
Can be appropriate for Service Desk management.
The Stakker project aims to develop Linux drivers and GUI CD management applications with a SQL backend for CD/DVD library/archiving boxes. The Dutch word "Stakker" means "poor blighter" (says babelfish) :-). Imation Stakka works, CD-300 not yet.